Job Opening: Aftermarket Service Coordinator

Aftermarket Service Coordinator

Location: Tallahassee, FL

Pay: $28.00/hour

Schedule: Monday-Friday, 8:00 AM-5:00 PM

Employment Type: Full-Time

We are seeking a detail-oriented and customer-focused Aftermarket Service Coordinator to support a fast-paced service operation. This role serves as a liaison between customers and internal teams, ensuring timely communication, accurate information flow, and a positive customer experience throughout the repair, return, and service process.

The Aftermarket Service Coordinator will monitor open service cases, track key performance indicators, coordinate return logistics, maintain service records, and provide status updates to stakeholders. This position works closely with Technical Support, Warehousing, Planning, Production, Engineering, Quality, Shipping, and Customer Service teams to ensure service requests are prioritized and completed efficiently. The successful candidate will help resolve issues, support cross-functional communication, and drive timely case closure.

Qualifications:

• 2+ years of customer-facing service experience

• 2+ years supporting aftermarket services in manufacturing

• Associate degree or equivalent experience

• Intermediate Microsoft Excel and PowerPoint skills

• SAP experience including SD, ARM, Service Management, and Planning

• Strong communication, organizational, and problem-solving skills

• Ability to manage multiple priorities with accuracy and professionalism

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