Prior to W-2 issuance:
Post W-2 issuance:
What is Paperless Employee?
Paperless Employee is a secure and user-friendly site where associates may access their W-2s through a self-service portal. Associates can create an account themselves, manage their access and print off their W-2s.
The site hosts a user guide that has step by step instructions for several available functions, including; creating an account, registering for electronic delivery, resetting your password, reprints, etc.
If you get an error message, please check the following for accuracy:
o Are you using the correct user id?
o Has your email address or text changed since you first established an account?
When will I have access to my W-2?
If the associate met the deadline to register for electronic delivery, they will receive email notification when the W-2 is available from Paperless Employee. If the associate did not register for electronic delivery, their W-2 will be printed, postmarked no later than January 31st and mailed via first class mail.
I registered for electronic delivery, but it was after the December 24th deadline.
If the associate registered for Paperless Employee and made the electronic delivery election after December 24th, their 2020 W-2 will be printed and mailed via first class mail no later than January 31st.
I have a new address, or I updated my address, but it was after December 24th.
Address updates after December 24th will apply to future correspondences. The 2020 W-2 will be delivered via first class mail to the address on record as of December 24th.
I did not receive or need a reprint of my W-2.
The associate will need to go to Paperless Employee for reprints or await the mailing of the W-2 via first class mail. To align with general data protection regulations and to protect associate personally identifiable information, PII, W-2 forms will no longer be emailed. Best practice is to retrieve your W-2 directly from Paperless Employee. For additional information refer to the Paperless Employee FAQ.
I received multiple W-2s, why?
You will receive multiple W-2’s if you worked for more than one of our brands, which may have a different Federal Identification number (FEIN), or if you worked at more than one worksite.
My wages or tax are incorrect.
The wages reflected on the W-2 are taxable wages. If an associate had Section 125 Cafeteria Plan deductions (e.g. medical, dental, vision insurance) or other non-taxable payments (reimbursements) that may explain the perceived error. The tax amounts reflected on the W-2 are the amounts that were withheld based on the associate’s Federal and State W4 information.
After the W-2 has been created the reporting of wages and tax monies have already been sent to the tax agencies. We do not change elections retroactively, refund or deduct additional monies post end of year filing. The associate should make attempts to reconcile their issues directly with the tax agency.
My W-4 Status is incorrect.
All W-4 changes must be initiated by the local branch. Please visit your local branch to make changes to your W-4 elections.
My Name or SSN is not correct.
Please visit your local branch for all name or SSN corrections. Be prepared to present your identification and SSN card for system validation.
What is the company FEIN and/or State account ID?
Company policy is that the Federal Identification Number (FEIN) or State Identification Number is not shared. The associate will need to obtain this information directly from their W-2.
Do you still have questions?
Please contact the W-2 Hotline at 866-692-6695.
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