Prior to W-2 issuance:
Post W-2 issuance:
What is Paperless Employee?
Paperless Employee is a secure and user-friendly site where you may access your W-2. The site’s welcome messaging contains a hyperlink to a user guide that has step by step instructions for available services. These include creating and managing an account, registering for online delivery, resetting your password, and printing copies of your W-2.
When will I have access to my W-2?
If you met the deadline to register for online delivery, you will receive email notification when the W-2 is available from Paperless Employee. If you did not register for online delivery, your W-2 will be printed, postmarked no later than January 31st and mailed via first class mail.
I registered for online delivery, but it was after the December 24th deadline.
If you registered for Paperless Employee and made the online delivery election after December 24th, your W-2 will be printed and mailed via first class mail no later than January 31st. Create an account at Paperless Employee and choose online delivery to access copies of your W-2 and receive future year’s W-2 electronically.
I have a new address, or I updated my address, but it was after December 24th.
Address updates after December 24th will apply to future correspondences. The W-2 will be delivered via first class mail to the address on record as of December 24th. Create an account at Paperless Employee and choose online delivery to access copies of your W-2 and receive future year’s W-2 electronically.
I did not receive or need a copy of my W-2.
To align with general data protection regulations and to protect associate personally identifiable information, PII, W-2 forms will no longer be emailed. Best practice is to retrieve your W-2 directly from Paperless Employee. Individuals choosing not to use Paperless Employee must make W-2 copy requests in writing by visiting a local branch and completing a request form. Please note your local branch staff service representative is not authorized to download copies for you.
Requests for W-2 copies will be accepted beginning February 28th. Completion of the request form and the February 28th begin date applies to individuals not using Paperless Employee. You may download copies of your W-2 at Paperless Employee at your convenience. For additional information refer to the Paperless Employee FAQ.
I received multiple W-2s, why?
You would receive multiple W-2’s if you worked for more than one of our brands, which may have a different Federal Identification number (FEIN), or if you worked at more than one worksite.
My wages or tax are incorrect.
The wages reflected on the W-2 are taxable wages. If you had Section 125 Cafeteria Plan deductions (e.g., medical, dental, vision insurance) or other non-taxable payments (reimbursements) that may explain the perceived error. The tax amounts reflected on the W-2 are the amounts that were withheld based on the associate’s Federal and State W4 information.
After the W-2 has been created the reporting of wages and tax monies have already been sent to the tax agencies. Withholding elections cannot be changed retroactively to refund or deduct additional monies post end of year filing. You should make attempts to reconcile your withholding directly with the tax agency.
My W-4 Status is incorrect.
All W-4 changes must be initiated by the local branch. Please visit your local branch to make changes to your W-4 elections.
My Name or SSN is not correct.
Please visit your local branch for all name or SSN corrections. A help desk ticket needs to be submitted by branch personnel to initiate system and W-2 corrections.
What is the company FEIN and/or State account ID?
Company policy is that the Federal Identification Number (FEIN) or State Identification Number is not shared. You will need to obtain this information directly from your W-2.
Do you still have questions?
A live agent will not be monitoring the W-2 Hotline until January 25th, 2023. Associates will still be able to benefit from the self-service instructions provided on the hotline auto-response should they call. The Hotline Number is 866-692-6695.
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