Job Opening: International Banking Account Representative (Korean-speaking)

Position: Full-time, International Banking Representative (Korean-speaking)
Location: Downtown Honolulu
Industry: Banking
Schedule: Monday through Friday from 9:00 AM to 4:00 PM
Pay: $20.00 – $24.00 per hour (depends on experience)
In-state candidates only

Benefits:

• Weekly Pay
• Medical/Dental/Vision/Prescription
• Free Online Skill Classes, EAP, Discounts & many more

The International Banking Account Representative is responsible for supporting a variety of banking operations, customer service functions, and account management activities. This position serves both internal and external customers by providing banking support, assisting with deposit and loan products, handling account transactions, responding to customer inquiries, and offering translation assistance when needed. The role also supports portfolio growth initiatives and ensures compliance with banking regulations, policies, and procedures.

Job Duties:

• Open and maintain consumer and business accounts.
• Process deposit products, loan applications, CDs, cashier’s checks, and wire transfers.
• Provide exceptional customer service via phone, email, and in person.
• Assist Korean-speaking customers and provide translation support as needed.
• Resolve client inquiries and banking-related issues.
• Support portfolio growth by identifying opportunities with existing and prospective clients.
• Ensure compliance with banking regulations, policies, and procedures.
• Coordinate with vendors and assist with administrative tasks.
• Support process improvements and contribute to team objectives.
• Develop and maintain positive customer and community relationships.

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Job Requirements:

• High School Diploma or equivalent required.
• Minimum of 2 years of customer service or related experience required.
• Fluency in Korean (spoken and written) required.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications and general computer systems.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional demeanor with a commitment to outstanding customer service.
• Previous banking, financial services, or branch operations experience, preferred.
• Experience handling consumer deposit and loan products, preferred.
• Call center or customer support experience, preferred.
• Experience translating or interpreting Korean and English in a professional setting, preferred.

Equal Opportunity Employer