Job Opening: Call Center Representative

Position: Full-time, Call Center Representative
Location: Honolulu
Industry: Banking
Schedule: Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM
Pay: $18.00 – $21.00/hr (DOE)
In-state candidates only

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription
• Free Online Skill Classes, EAP, Discounts & many more

The Call Center Representative provides professional and timely support to banking customers. This role assists with general banking inquiries, account maintenance, and issue resolution while delivering excellent customer service in a call center environment.

Job Duties:

• Answer incoming calls and emails per call center standards
• Assist customers with inquiries and account information
• Resolve customer issues/concerns or escalate as needed
• Document interactions ensuring accurate follow-up
• Provide product and services information (accounts, rates, fees, locations, hours)
• Process customer requests
• Manage card services and online banking access
• Refer customers for account openings

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• High School Diploma or equivalent
• 1+ year customer service experience
• Tech savvy candidate, comfort multitasking
• Strong communication and problem-solving skills

EEO