Job Opening: Billing & Customer Service Specialist

Position: Full-time, Billing & Customer Service Specialist
Location: Downtown Honolulu
Industry: Insurance
Schedule: Monday through Friday from 8am to 4:30pm.
Pay: $20.00 -$22.50 per hour (depends on experience)
Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

A leading dental service provider in Honolulu is looking for a detail-oriented Accounts Receivable Clerk professional to join their team in Honolulu. In this role, you will manage billing inquiries, process payments, and ensure accurate account information for our valued clients. If you have strong analytical skills and a commitment to excellent customer service, we want to hear from you.

Job Duties:

• Administer COBRA services, including enrollments, eligibility updates, cash receipts, notifications, and refunds, while ensuring compliance with regulations.
• Collect delinquent premiums from employer groups, prepare collection letters, and work with management on accounts at risk.
• Provide customer service support for billing, COBRA, eligibility, contracts, and Individual Dental Plans (IDP); resolve issues and process payments by phone.
• Reconcile and monitor group payments across multiple systems to ensure accuracy; research and resolve billing or eligibility discrepancies.
• Handle incoming and outgoing mail, including COBRA and IDP notifications and group invoices, with attention to security and accuracy.

#RemedyHIjobs

Job Requirements:

• High School diploma plus minimum of 2 years of work experience in Accounts Receivable or Accounting, with customer service experience.
• Analytical skills, including the ability to define problems, collect and organize data, analyze, and understand various sources of information and problem-solve complex problems.
• Ability to learn, thoroughly comprehend, and communicate COBRA regulations and related policies.
• Requires continuously finding new and better ways of performing the job, seeking solutions, and exercising good judgment.
• Requires organization and ability to manage multiple tasks and maintain focus with attention to detail.
• Ability to handle all information in a confidential manner and in compliance with federal and state laws/regulations (i.e., HIPAA, PHI).
• Working knowledge of PC applications (Windows, Word and Excel) is highly desirable.

 Equal Opportunity Employer