Job Opening: Client Service Representative (Aiea)

Position: Client Service Representative
Location: Aiea
Industry: Healthcare
Schedule: Monday, Wednesday, Thursday, Friday and Saturdays from 8:00 AM – 5:00 PM
Training Schedule: Must be available for training for 3 weeks from Monday – Friday 7:00 AM – 3:00 PM
Duration: through December 2024
Pay: $19.50 per hour
Parking: Free Street parking

*Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more 

Job Duties:

• Promotes positive company relationships with patients, clients, and the public through prompt, accurate, and courteous resolutions of all telephone and other inquiries. Identifies pre-analytical as well as post-analytical problems that may adversely affect test performance and/or results and notifies the appropriate department supervisor/manager and/or client.
• Performs clerical activities and responds to clients’ requests for laboratory services.
• Answers telephone, receives, and accurately relays messages.
  • Retrieves laboratory reports and relays results over the telephone or via fax.
  • Receives requests for phlebotomy services and dispatches phlebotomists as needed.
  • Responds to client requests for reports.
  • Completes forms for test additions or cancellations as requested by clients.
• Research and relays test and/or client information as appropriate.
• Assists internal and external customers with questions, concerns, problems, etc.
• Maintains and monitors the STAT call printer.
  • Assures printer is operational.
  • Contacts clients with critical STAT laboratory reports.
  • Prints the STAT call list and verifies that all calls were made and documented.
• Operates laboratory information system as directed.
  • Prints and distributes reports.
  • Works with all departments regarding test additions and cancellations
• Maintains files and retrieves material according to established systems and procedures.

Why Choose Remedy?

As the franchise division of Employbridge, one of the nation’s largest staffing firms and digitally forward workforce solutions partner to companies across the U.S., Remedy Intelligent Staffing is a national leader in professional staffing and workforce management solutions. For over three decades, Remedy has been assisting Hawaii’s businesses with their staffing needs. Our strong corporate backing coupled with our first-hand knowledge of local businesses makes Remedy one of the Hawaii’s top staffing firms.

We are dedicated to empowering our associates with the necessary resources and opportunities to achieve their long-term career goals. As a Remedy associate, you can benefit from our health plan, which includes medical, vision, and drug coverage, with an optional dental rider. Additionally, we offer a retirement plan, life insurance options for you and your family, software skills training and development opportunities, free college-accredited classes through Penn Foster, employee discounts from major retailers, and more!

Equal Opportunity Employer

Job Requirements: 

Required:

• Bachelor's degree or equivalent in a science or health related field preferred; OR high school diploma, relevant training, and comparable work experience.
• One year patient care, customer service or equivalent public contact experience.

Preferred:

• Clinical laboratory experience.