Job Opening: Customer Billing Representative

• Position: Full-time, Customer Billing Representative
• Duration: Temporary, 6-12 month initial assignment, with the possibility of extension based on business requirements, performance, budget
• Location: Honolulu
  
• Industry: Energy
  
• Schedule: Monday through Friday, from 7:30 am – 4:00 pm
• Pay: $21.00 per hour, depending on experience 
• Parking: Candidates responsible for securing personal parking arrangements
  • **Candidates must be in-state to apply and be considered

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more  

Job Duties:

• Reviews and analyzes customer billing, including rate application, to process billing corrections and adjustments.
• Utilizes templates and/or form letters to draft/prepare letters to customers. Occasionally drafts letters regarding unique situations with the supervisor’s guidance.
• Contact customers by phone, by email, or in person to explain/clarify unusual or abnormal billing adjustments.
• Initiates refunds for customers
• Review delinquent reports daily and follow-up with collections with customers in a timely manner
• Performs other duties dependent upon department or division.

Why Choose Remedy?

As the franchise division of Employbridge, one of the nation’s largest staffing firms and digitally forward workforce solutions partner to companies across the U.S., Remedy Intelligent Staffing is a national leader in professional staffing and workforce management solutions. For over three decades, Remedy has been assisting Hawaii’s businesses with their staffing needs. Our strong corporate backing coupled with our first-hand knowledge of local businesses makes Remedy one of the Hawaii’s top staffing firms.

We are dedicated to empowering our associates with the necessary resources and opportunities to achieve their long-term career goals. As a Remedy associate, you can benefit from our health plan, which includes medical, vision, and drug coverage, with an optional dental rider. Additionally, we offer a retirement plan, life insurance options for you and your family, software skills training and development opportunities, free college-accredited classes through Penn Foster, employee discounts from major retailers, and more!

Equal Opportunity Employer

• High School education; required.
• 1-2+ years’ experience in clerical and receptionist work -preferably with professional or related industry office.
• Knowledge of operation of communication systems, telephone etiquette and principles of diplomacy.
• Pronounced ability to remember and associate names, faces, voices, and business connections. Ability to establish a positive and helpful impression.
• Strong organizational skills
• Excellent communication and multitasking abilities
• Proficiency in office software (e.g., Microsoft Office)