Job Opening: Patient Account Representative (Aiea)

Position: Full-time, Patient Account Representative
Location: Aiea
Industry: Healthcare
Schedule: Monday through Friday from 8:00 am to 5:00 pm
Pay: $20 per hour
Parking: Free Street parking
*Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more 

Job Duties:

• Responsible for billing activities including but not limited to medical billing, re-billing of denials, payments, collecting on delinquent accounts, records retention, processing medical records requests, and assisting with other administrative duties.
• Responds to billing inquiries from the insurance carrier, patient and clients via telephone, in writing or in person.
  • Manages the departments’ incoming telephone calls while providing excellent customer service.
  • Updates accounts and rebills medical claims, patient statements or client invoices as appropriate.
  • Processes credit card payments.
  • Comprehensively document all account activity accurately and timely.
  • Contacts patient or payors for additional information when necessary.
• Performs activities related to billing reconciliation and analysis.
  • Analyzes and corrects errors from error processing queues.
  • Generates and analyzes various reports and takes appropriate action.
  • Reports payments to collection agencies.
  • Completes follow-up of claims on a timely basis according to productivity guidelines.
  • Reviews payment denials and discrepancies identified through EOB, remittance advices or payor correspondence and take appropriate action to correct these accounts
  • Resubmits claims to payors as necessary via electronic, fax or hard copy.
  • Contacts insurance companies to verify patient’s eligibility.

Why Choose Remedy?

As the franchise division of Employbridge, one of the nation’s largest staffing firms and digitally forward workforce solutions partner to companies across the U.S., Remedy Intelligent Staffing is a national leader in professional staffing and workforce management solutions. For over three decades, Remedy has been assisting Hawaii’s businesses with their staffing needs. Our strong corporate backing coupled with our first-hand knowledge of local businesses makes Remedy one of the Hawaii’s top staffing firms.

We are dedicated to empowering our associates with the necessary resources and opportunities to achieve their long-term career goals. As a Remedy associate, you can benefit from our health plan, which includes medical, vision, and drug coverage, with an optional dental rider. Additionally, we offer a retirement plan, life insurance options for you and your family, software skills training and development opportunities, free college-accredited classes through Penn Foster, employee discounts from major retailers, and more!

Equal Opportunity Employer

Job Requirements:

• High School diploma or equivalent.
• At least six (6) months customer service experience.
• At least six (6) months of experience in medical billing or collections.
• Alphanumeric keying at 7,000 keystrokes per hour (ksph) with 96% accuracy.
• Ability to process and maintain high volume of work and multi-task assignments.
• Ability to communicate effectively in English, both in verbal and written form.
• Strong analytical and problem-solving skills.
• Ability to set priorities and make independent decisions with minimal supervision.
• Ability to work independently and as part of a team.
• Basic personal computer skills including Microsoft (MS) Word, MS Outlook, MS PowerPoint and Excel.
• Ability to manage time and other resources effectively.
• Ability to handle disputes and resolve conflict.
• Excellent customer service skills.
• Excellent phone etiquette skills.