Job Opening: Billing Representative (Downtown Honolulu)

Position: Full-time, Billing Representative
Location: Honolulu
Industry: Insurance
Schedule: Monday through Friday from 8am to 4:30pm.
Pay: $20.00 per hour
Parking: Candidates responsible for securing personal parking arrangements
*Candidates must be in-state to apply and be considered.

 Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more  

 Job Duties:

• Interprets and applies complex COBRA regulations to administer COBRA services for groups. Provides support and guidance on COBRA compliance to group administrators. Responsible for the timely and accurate processing of the following primary functions: 1) enrollments and eligibility updates 2) cash receipts posting and reconciliation, and 3) notifications and refunds. Ensures the synchronization of the Travis COBRA and LED eligibility.
• Collects delinquent premiums from employer groups with professionalism and sensitivity. Determines the appropriate approach, monitors payments and documents collection efforts and discussions regarding payment status. Prepares collection letters. Uses judgment to advise groups of potential consequences of further non-payment and notifies management of accounts at risk.
• Provides internal and external customer service assistance utilizing a comprehensive understanding of HDS policies and practices related to billing, COBRA, Individual Dental Plans, eligibility, and contracts. Actively listens to customers, interprets needs, and determines the course of action. Conducts research to resolve customer issues quickly and effectively. Processes IDP credit card transactions by phone.
• Reconciles and monitors group payments by using records gathered from multiple sources to ensure appropriate payments are received in relation to billing and eligibility. Uses a comprehensive understanding of diverse billing formats, complex funding arrangements, and the interrelationship of eligibility, contract, and billing/accounting systems. Conducts research and works with groups or other internal departments to determine appropriate actions needed to resolve payment, billing, or eligibility issues.
• Processes the incoming mail, as well as the mailing of COBRA & IDP notifications and group invoices using controls to reduce the potential for breaches.

Why Choose Remedy?

As the franchise division of Employbridge, one of the nation’s largest staffing firms and digitally forward workforce solutions partner to companies across the U.S., Remedy Intelligent Staffing is a national leader in professional staffing and workforce management solutions. For over three decades, Remedy has been assisting Hawaii’s businesses with their staffing needs. Our strong corporate backing coupled with our first-hand knowledge of local businesses makes Remedy one of the Hawaii’s top staffing firms.

We are dedicated to empowering our associates with the necessary resources and opportunities to achieve their long-term career goals. As a Remedy associate, you can benefit from our health plan, which includes medical, vision, and drug coverage, with an optional dental rider. Additionally, we offer a retirement plan, life insurance options for you and your family, software skills training and development opportunities, free college-accredited classes through Penn Foster, employee discounts from major retailers, and more!

Equal Opportunity Employer 

Job Requirements:

• High School diploma plus minimum of 2 years of work experience in Account Receivable or Accounting, with customer service experience.
• Analytical skills, including the ability to define problems, collect and organize data, analyze, and understand various sources of information and problem-solve complex problems.
• Ability to learn, thoroughly comprehend, and communicate COBRA regulations and related HDS policies.
• Requires continuously finding new and better ways of performing the job, seeking solutions, and exercising good judgment.
• Requires organization and ability to manage multiple tasks and maintain focus with attention to detail.
• Ability to handle all information in a confidential manner and in compliance with federal and state laws/regulations (i.e., HIPAA, PHI).
• Working knowledge of PC applications (Windows, Word and Excel) is highly desirable.