Tallahassee, FL

• Conduct pre-claim investigation, legal research and initial case assessments
• Draft pleadings, motions and appellate documents and file them with the court
• Perform administrative duties (calendar hearings and deadlines, organise case files, manage logistics etc)
• Maintain pleadings and discovery indexes
• Organize exhibits, documents, evidence, briefs and appendices
• Aid attorneys with interrogatories and other discovery requests
• Gather relevant information from a variety of sources
• Liaise between trial teams and internal/external third parties
• Help with voir dire, jury selection and witnesses preparation
• Provide assistance with case settlements

Customer Service Responsibilities list:

• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Provide financial, administrative and clerical support by ensuring payments are completed and expenses are controlled by receiving payments, processing, verifying and reconciling invoices according to established policies and procedures in an efficient, timely and accurate manner.

• Match purchase orders to invoices and enter invoices into computer
• Reconcile processed work by verifying entries and comparing system reports to balances
• Charge expenses to accounts and cost centers by analyzing invoice/expense reports and recording entries
• Pay vendors by monitoring discount opportunities, verifying federal id numbers, scheduling and preparing checks, resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos, issuing stop-payments or purchase order amendments
• Pay employees by receiving and verifying expense reports for advances; preparing checks
• Maintain accounting ledgers by verifying and posting account transactions
• Verify vendor accounts by reconciling monthly statements. Enter new or update vendor names and data
• Report sales taxes by calculating requirements on paid invoices
• Provide accurate and effective document preparation and records management relative to the AP function in accordance with records retention policies and procedures
• Protect organization’s value by keeping information confidential
• Update job knowledge by participating in educational opportunities