Must have resume.

Schedule: Monday-Friday, this is a part-time position with a maximum 30 hours per week.

Local company is looking for a candidate with great customer service skills to assist with their customers.

PRIMARY RESPONSIBILITIES:
? Provides exceptional member service to all internal, external and potential members.
? Functions as a guide for centers in regards to Instant Issue troubleshooting and questions.
? Assists members with questions over the phone, in person or with written correspondence regarding regulations, use of Debit Card or dealing with merchant discrepancies.
? Process debit cards rejects.
? Process ATM checks.
? Perform ATM check research and reconciliation when necessary.
? Maintains Debit Card Reward system and researches requests from members.
? Processes incoming instant issue requests for Debit Cards from centers upon demand.
? Blocks lost/stolen accounts and order new card(s) if applicable. Matches card reorder forms to card orders. Follows up on missing requests.
? Processes returned mail-blocks cards and updates accounts as applicable.
? Process all address/name changes for credit/debit cards, ordering new plastic if necessary.
? Performs other duties as assigned and support all areas of the credit union and its affiliates.

SKILL REQUIREMENTS:
? Exceptional customer service skills
? Proven problem solving, conflict resolution and time management
? Effective interpersonal skills
? Initiative/self-starter
? Listening, oral, and written communications
? Goal oriented
? Detail oriented

Must have a resume

Must provide a 3 year Motor Vehicle Report; must have a clean driving record

Schedule: Wednesday-Sunday, 5pm-2am;Wednesday-Sunday, 3pm-12am

MAJOR FUNCTION

The Parking Ambassador will provide directions and assist citizens and tourists with useful information on parking and activities within the area.  This will include providing assistance and information on the digital apps to assist citizens and visitors. The Ambassador will enforce local parking regulations and create positive public relations on behalf of the organization.   Work is performed under the supervision of the Chief Customer Officer or his designee for Customer Operations in accordance with established administrative regulations.  

Work requires contact with the public, especially the motoring public.  The employee must be able to exercise independent judgment with minimum supervision.  Work is reviewed through analysis of reports, discussion, and through quarterly customer satisfaction surveys from citizens/customers. This is a full-time position and hours may vary seasonally. 

ESSENTIAL AND OTHER IMPORTANT JOB DUTIES 

Essential Duties

The Parking Ambassadors, in the initial trial, will patrol in College Town and the Enclave area educating customers on parking, local venues, and use of the apps.  When necessary, Ambassadors will issue citations for parking violations.  Employee will be responsible for directing the public to the closest available parking lots when areas are congested for events such as football games and other public gatherings.  The individual will monitor, track and report parking meter malfunctions, traffic signs which are down or missing, and traffic lights that are not working properly. Individual will provide daily written and oral reports for department records and ticket books.  Employee will also provide courteous directional information on how to use the parking meter phone applications and kiosks.  They will advise and be experts on public transportation.   Performs related work as required.  

Other Important Duties

Promotes positive relationships between the community and its residents/visitors.  

DESIRABLE QUALIFICATIONS 

Knowledge, Abilities and Skills

Considerable knowledge of the motor vehicle laws of the State of Florida and the ordinances of the community.  Ability to interpret and apply applicable laws, ordinances and other regulations relative to parking and traffic regulation.  Ability to enforce regulations fairly and impartially.  Ability to provide excellent customer service to the public and strong communication skills with the ability to prepare written reports in a concise and thorough manner.  Individual must become familiar with all College and Downtown Stakeholders with a special emphasis on face to face interactions.  Ability to learn the location and specific points of interest, buildings, public offices and facilities in and around the community, with the capability to direct traffic. Skilled in operation of radio and other department issued equipment such as ticket writer computer.  Skilled in conflict resolution, de-escalation and interpersonal communication.  Individual must be able to meet adversarial and/or irate customers and be responsive to complaints in a courteous, controlled, and professional manner. Physical ability to occasionally lift/push/pull/transport equipment and materials weighing up to 50 pounds and must be able to walk and stand for extended periods of time.  Available to work late night and weekend hours if necessary, and work in conditions with exposure to extreme hot or cold weather conditions.

Minimum Training and Experience

Possession of a high school diploma or recognized certificate and one year of experience in a customer service role.    

Necessary Special Requirement

Must possess a valid Class E State driver’s license at the time of appointment. 

Schedule will vary according the needs of the department: 6am-1pm; 8am-1pm, days of schedule will be provided at a later date by client.

Must clear the background/drug screening process.

Company is looking for a hardworking, motivated individual to join the team working as a General Laborer in the areas of custodial services, grounds keeping, and routine maintenance.

Days and hours may change to fit the need of the Location.

Responsibilities include, but are not limited to:

• Empty trash receptacles and dispose of accordingly.  Maintain cleanliness of trash receptacles.
• Remove oil stains from areas identified by Manager.

Pick up any trash on the ground and in islands.

Pick up any tree debris on the ground and in islands.

Perform preventative maintenance on all equipment.

Maintain the cleanliness of all area equipment and signs.

• Clean and repair any dirty/damaged signage.
• Keep all equipment and signs free of cobwebs.
• Communicate with Location Manager or on duty Supervisor regarding needed repairs, maintenance outside of your scope of work.
• Consistently monitor the facility to look for areas that need attention.
• Maintain an assertive awareness of all areas, ensuring continuous safety at all times to employees and customers.
• Perform additional duties and tasks as assigned

 This job description is subject to change at any time at the discretion of management.

Experience/requirements:

 Knowledge/experience in general maintenance or custodial tasks.

• Must be at least 18 years old and possess a high school diploma or equivalent.

 Must submit to and pass a Motor Vehicle Record check.

• Demonstrate exceptional oral and written communication skills by conveying information effectively.

 Ability to keep an accurate, detailed, and up to date work log.

• Must be able to manage one's own time.
• Ability to be on your feet walking for long periods of time; ability to lift up to, and maybe exceeding 50 lbs.

Ability to withstand regular exposure to all weather conditions,

• Ability to use abdominal and lower back muscles to support repeated or continuous movements, such as lifting, pushing, pulling or carrying objects and bending, stretching, twisting or reaching.
• Requires manual dexterity grasping, manipulating, lifting, pulling or assembling objects.

Maintain a professional appearance in accordance with Company standards.

**Must have experience with Excel**

Schedule: Monday-Friday, 8am-5pm

Local company is looking for a detail-oriented administrative support staff that is proficient with Excel and can communicate well concerning difficult matters.

Summary

Safeguards information and company vital records in a manner commensurate with the sensitivity of the information and in compliance with the company's information security policies, standards and procedures. A key component of this service is to identify the financial needs and recommend appropriate solutions. 

Responsible for processing Visa chargeback and dispute cases; assists with inquiries/problems in relation to credit/debit cards when it relates to Provisional Credit.  In addition, has basic knowledge of Risk and Compliance functions. 

PRIMARY RESPONSIBILITIES:                                                                       

Provides exceptional member service to all internal, external and potential members that meet the Service Promises and Standards of the company.

• Assist/cooperate with all departments to ensure a "team effort" and prompt member service.
• Processes Visa dispute and fraud cases daily from the Fiserv reports.  Responsible for providing and tracking provisional credit daily.
• Responsible for maintaining fraud and dispute files and monitoring provisional credit. Assist employees/members with questions over phone or with written correspondence regarding provisional credit for fraud disputes or merchant discrepancies.
• Responsible for maintaining dispute files for CUNA claims.
• Maintain up-to-date knowledge of credit/debit card rules and regulations.
• Backup for other Risk and Compliance functions; e.g., Returned mail processing, CAMs compromise notifications and makes response suggestions, open and distribute the mail as needed.
• Work daily return check email from Account Operations to determine if we need to restrict the account due to suspected fraud.
• Responsible for blocking Debit Cards if members have fraud on account and the card has not been blocked already.
• Assist with reviewing emails from other departments regarding potential fraudulent activity concerns.  Sends email to block Mobile Deposit to the appropriate departments when Fraud has occurred. Block members eBranch if fraud is suspected.
• Assists Compliance Specialist with obtaining any missing information when needed to complete CTRs.
• Cross-sell other products and services offered at the company.
• Perform other duties as assigned and support all areas of the company and its affiliates. 

SKILL REQUIREMENTS: 

• Exceptional customer service skills
• Proven problem solving, conflict resolution and time management 
• Effective interpersonal skills
• Initiative/self-starter
• Listening, oral, and written communications
• Goal and detail oriented

MAJOR FUNCTION

This is responsible clerical work in establishing service accounts requiring extensive public contact in handling specialized, difficult or problem accounts.  Work is performed with considerable independence and under the general supervision of a superior supervisor.  Work is reviewed through observation and inspection for accuracy through internal controls and by results obtained.

ESSENTIAL AND OTHER IMPORTANT JOB DUTIES 

Essential Duties

Meets the public interested in establishing services.  Helps customers referred from subordinates due to complexity of accounts or customers seeking satisfaction at a higher level of administration.  Establishes deposit requirements on major new commercial accounts.  Works with superiors in gathering information and performing studies on services.  Reviews present deposit requirements for adequacy.  Coordinates the collection of delinquent balances, processing of return checks, and credit arrangements.  Researches account balances and makes adjustments as needed.  Maintains the Citizen Information Tracking System program.  Works with superiors in locating and identifying problems or internal control deficiencies within Service Division.  Demonstrates exceptional patience and skill in dealing with the public in order to create a favorable impression.  Performs related work as required. 

Other Important Duties

Participates in developmental/training opportunities as scheduled by supervisor.  Assists in developing policies and procedures for office.  Performs related work as required.   

DESIRABLE QUALIFICATIONS 

Knowledge, Abilities and Skills

Considerable knowledge of billing, recording, history, monitoring, and accounting procedures.  Considerable knowledge of existing collection methods and procedures.  Considerable knowledge of the interface of the Cashier's Office with data processing, consumer services, and accounting records.  Ability to work under pressure and maintain a high level of accuracy.  Ability to follow complex orders and/or written instructions. Ability to establish and maintain a good working relationship with peers, supervisors, and the general public.  Ability to maintain and analyze records, to prepare complex records and reports.  Ability to exercise good independent judgment in making decisions.  Ability to communicate effectively and concisely, orally and in writing.  Skill in the use of personal computers and associated programs and applications necessary for successful job performance. 

Minimum Training and Experience

Possession of a high school diploma or an equivalent recognized certificate and four years of staff, administrative, or professional experience that includes credit and collections, billing, accounts systems, or customer service; or possession of a bachelor’s degree in accounting, finance, or a related field; or an equivalent combination of training and experience.

Full-time Legal Assistant with 5+ years of experience in litigation (state and federal court and administrative tribunals), keen attention to detail, ability to work independently, excellent organizational, communication and technology skills. 

This position provides high-level secretarial and administrative support to multiple attorneys.  Assists attorneys in preparing litigation cases from onset through post trial; document production and management, obtaining and organizing case files on a daily basis; preparing, organizing and maintaining deposition materials and summaries; assisting with trial and mediation preparations; assist with document production including creation and editing of correspondence and documents.

Schedule: Monday-Friday, 6am-2:30pm, with OT

Pay: $14/ph

Duration: 6 weeks; may extend depending on the needs of the department

Must have a clean background and pass a drug screen.

Company located in St. Marks, FL is looking for Supply Chain Operators to complete the following duties:

Pack Cleaning:

1. Take used packs off of trailer and place on cart.
2. Wheel cart into work area
3. Mark out bar code on old label with marker
4. Remove lid from pack using pack tool
5. Mark out bar code on lid label
6. Turn pack over and bump it to get residual powder out of pack.
7. Stack cleaned packs in designated cleaned pack area. 

Breaking down new packs:

1. Remove banding from bundle
2. Take new packs and stack them in designated area 

Laundry:

1. Wash Coveralls and work clothes
2. Dry Coveralls and work clothes
3. Fold Coveralls and work clothes
4. Put Coveralls and work clothes in designated bins 

Cleaning:

1. Basic cleaning around the first bay
2. Sweeping
3. Wiping down common areas
4. Removing Cob webs

*This is a direct hire position*

Job Summary:

The MTS Technician is responsible for providing technical support to the manufacturing organization. This position provides support to Plant Operations by installing, repairing and maintaining production equipment throughout the plant.  The Technician will be responsible for equipment maintenance, on-the-floor troubleshooting and project engineering support. He or she will be accountable to the team members for removing obstacles, solving problems, and helping achieve their performance results. The qualified individual will act as a technical resource to help achieve manufacturing goals in the areas of safety, cost, quality and service to customers. 

Essential Functions, Key Tasks, & Responsibilities:(include the following, other duties may be assigned) 

• Identifies safety hazards within the building and incorporate the remediation of such hazards to ensure that the building's staff and occupants work in a safe environment.
• Troubleshoots electrical, hydraulics, pneumatics and mechanical systems to the faulty component. Also Troubleshoots - including (but not limited to); A/C and DC Motors, Motor Starters, PLCs and VFDs.
• Maintain, modify, and troubleshoot compressor test stands, chillers, and cooling towers.
• Implements processes as defined by manufacturing engineering
• Install, maintain, and modify, piping systems, pumps, and valves.
• Observes and tests the operation of machinery and equipment to diagnose malfunctions, using volt meter, Megger and other test equipment under the instruction of the Technical Services Supervisor.
• Analyzes test results, machine error messages, and information obtained from operators to diagnose equipment problems.
• Repairs and maintains Fanuc/ABB Robotics and CNC Machines, including DMG Mori Machining Centers.
• Completes assigned Preventative Maintenance actions in a timely manner. Logs completion status and work history into PM system.
• Installs and maintains hydraulic circuits in industrial equipment, including hoses, relief valves, proportional valves and other hydraulic components.
• Participates in and provides input into root cause failure analysis investigations
• Repairs and maintains the operating condition of all industrial production equipment, including Test
• Stands and devices used to move, lift or convey product

• Behaves ethically and responsively. Models company's “Behaviors in Action” and supports the core values of the organization.
• Conforms to all process, quality, and EH&S standards and ensures compliance.
• Works independently with little direct supervision. Executes all assigned tasks safely, timely, and without supervisory follow-up.
• Works effectively with the MTS team and Operations team to achieve desired results. 

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Minimum 2 years hands-on industrial maintenance or commercial service experience required.
• Experience using Microsoft Office applications such as Outlook, Word, and Excel..
• Experience reading precision measuring instruments such as micrometers, calipers, indicators, levels, lasers, etc.

Pay: $13/ph for English speaking candidates

Pay: $14/ph for bilingual candidates, must be able to read/write/speak spanish-english

Schedule:

Monday-Friday, 8am-5pm

Team Members will be assigned varying duties depending on what is needed. Tasks will include scheduling appointments for the department and other affiliated offices. Team members will be performing clerical and basic administrative duties, including copying, scanning, sorting and filing documents, viewing documents on screens and performing basic personal computer tasks. Team Members must conduct themselves professionally in stressful, high call volume situations as well as work amicably and professionally with all staff and supervisors.

Skills:

• Knowledge of the principles and techniques of effective communication.
• Ability to review data for accuracy and completeness.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Knowledge of computer operations.

Schedule:

Monday-Friday, 9am-5:30pm

• Ability to lift 30lbs consistently and push or pull carts as needed.
• Unload pallets of supplies and place items on the shelves in the correct locations.
• Pick and build orders as needed and assist Manager with other duties.

Schedule:

Monday-Friday, 7:30am-4pm

Local company is looking for a great warehouse associate.

Must have a valid Driver's License.

• Ability to push, pull or lift 30lbs consistently and be on your feet for most of the day.
• Assist warehouse manager with daily deliveries and other duties as needed.
• Forklift experience a plus

*Must have manufacturing experience*

2nd shift: 4:30pm-3am

Pay rate: $12/ph

Manufacturing company located in Havana, FL is looking for a great candidate for the following position:

SUMMARY: Complete Offline setup for SMT products, to ensure minimum amount of SMT online setup time. Duties include kit verification, loading feeders, pulling required tools & documentation to ensure that all items are prepared for efficient final SMT setup on the line prior to run. Frequently will be required to operate tape & reel machine for less-than-reel quantities or bulk parts. Generally works from verbal instructions & priorities, written procedures and bills of material.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties will be assigned.

Offline Setup Operator I: Able to efficiently and accurately complete the following duties for a variety of SMT assemblies that vary in number of parts, part types and complexity.

 Kit Verification (receiving kit, counting PCB's (less X-outs), labeling boards, etc.)  Print changeover checklist & BOMI 13; verify materials on BOM to TEMS part number;

 Resolve shortages (missing parts or incorrect quantities);

 Pull and clean stencils;

 Pull MPI from Doc Control;

 Copy assembly drawings as needed

 Tape & Reel parts as needed for efficient SMT placement by machine;

 Load feeders using setup sheets with proper part orientations;

 Load hand-placed parts in ESD bins, labeled with part# and Ref Designator.

 Completion of Level A and Level B SMT Operator training as soon as practical (minimum);

Level C Operator Training desirable in preparation for assisting on the SMT line as needed  Offline Setup Operator I must pass Basic Soldering Training and be able to perform rework of mis-placed or missing parts.

*Must have a resume*

Pay rate: $11/ph

Location: Havana, FL

Schedule: Monday-Friday, training will be 7:30am-4pm; once completed, the shift is 11am-7:30p

Summary 

Inspects all types of electronic and electro-mechanical assemblies (surface mount, through hole and wire, build to box, etc.) for conformance to specifications consistent with Standard Operating Procedures.  This position reports to the Quality Manager. 

Essential Functions

QA Inspector I: 

• Ensure paperwork is accurate (i.e. travelers, prints, Bill of Material, etc.) and of current revision. 
• Visually examine assembly using magnification lamp or other appropriate Inspection Aids for conformance to specifications (i.e. IPC-610, J-STD-001 or customer specifications).  
• Successfully complete "Solder Certification" class.
• Document results of inspection on log sheets or in ManFact.
• Observe product as it is being assembled and verify key process points consistent with Standard Operating Procedures.
• Follow proper ESD procedures and ensure that production/test employees are doing same.
• Other duties may be assigned.

Must have resume

***This is a direct hire***

Schedule:  Monday-Thursday, 4pm-2:30am (overtime available)

Salary: Salary negotiable

Clean energy global company is looking for a strong team-player to join their growing team.

Job Summary

Responsible for performing gage calibrations and maintenance; maintaining the measurement equipment database; issuing and collecting gages to users and retrieving gages due for calibration/repair, in process CNC audits and other inspection activities as needed. Maintains quality records and utilizes gages, tools and measuring equipment. Generates NCRs and assists in containment of non-conforming product.   

Essential Functions, Key Tasks, & Responsibilities (include the following, other duties may be assigned) 

• Performs calibration functions on all testing and measuring equipment throughout all Manufacturing operations.
• Performs calibration according to written and automated procedures on measuring and testing equipment, tools, gauges, and fixtures as defined by the calibration schedule.
• Coordinates the calibration with a certified outside source. Maintains clear and concise records to facilitate timely problem identification, development of department procedures and to comply with internal and external regulations.
• Adjust and repair gages found to be out of tolerance.
• Dispositions obsolete, broken, or otherwise unusable gages.
• Support inspections for incoming and in process components and maintain the Quality Inspection System records.
• Utilizes all gages, tools and measuring equipment required for Inspection support including providing measurements for blueprinting various components.
• Evaluation of non-conforming product/materials that are not within specifications. Assist in coordinating non- conforming product to the proper areas awaiting disposition.
• Observe all safety rules and maintains proper housekeeping using 5S techniques.
• Understand and comply with Danfoss policies, procedures and instructions to ensure product quality, customer satisfaction, attainment of business goals and environmental well-being. 

Required Qualifications: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

• Minimum High School diploma or General Education Degree (GED).
• 3-5 years of related experience and/or training; or equivalent combination of education and experience. 
• Computer skills: Microsoft Word, Excel.
• Knowledge of handheld inspection tools, micrometers, calipers and height gages.
• Basic understanding of engineering drawings including basic GD&T. 

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals in English, write routine reports and correspondence and speak effectively before others. 

Mathematical Skills

Ability to work with mathematical concepts such basic math using metric, GD & T and basic statistical techniques. Has the ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. 

Reasoning Ability

Can solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Schedule:

Monday-Thursday, 5am-3:30pm, OT available

Job Summary

Responsible for inspections at receiving, in process CNC audits and other inspection activities as needed. Maintains quality records and utilizes gages, tools and measuring equipment. Generates NCRs and assists in containment of non-conforming product.   

Essential Functions, Key Tasks, & Responsibilities(include the following, other duties may be assigned)

• Will support inspections for incoming and in process components and maintain the Quality Inspection System records.
• Utilizes all gages, tools and measuring equipment required for Inspection support including providing measurements for blueprinting various components.
• Evaluation of non-conforming product/materials that are not within specifications. Assist in coordinating non- conforming product to the proper areas awaiting disposition.
• Observe all safety rules and maintains proper housekeeping using 5S techniques.
• Understand and comply with Danfoss policies, procedures and instructions to ensure product quality, customer satisfaction, attainment of business goals and environmental well-being. 

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience

• Minimum High School diploma or General Education Degree (GED).
• 1-3 years of related experience and/or training; or equivalent combination of education and experience. 
• Knowledge of handheld inspection tools, micrometers, calipers and height gages.
• Basic understanding of engineering drawings including basic GD&T.

Schedule:

Monday-Thursday, OT available

1st shift; 5am-3:30pm

2nd shift; 4pm-2:30am

Job Summary

Responsible for mass-production of varying models of oil-free compressors by performing and participating in component parts preparation and line assembly operations.

 Essential Functions, Key Tasks, & Responsibilities:

 Places parts in specified relationship to each other and bolts, clips, screws, cements, or otherwise fastens parts together.

• Tends machines, such as hydraulic or pneumatic presses, air wrenches, or other tools to perform force fitting, fastening and/or bonding operations on the assembly line.
• Is trained on, and works at, various tasks including mechanical assembly, operating pressure test stands, functional testing, preparation, material handling and other related operations as required.
• Responsible for maintaining a clean, safe and orderly workplace.

• Responsible for understanding and complying with quality policy, procedures and instructions to ensure product quality, customer satisfaction, attainment of business goals and environmental well-being.
• Perform wire harness build & prep, to include but not limited to, crimping, soldering, pinning & de-pinning connectors, adding sleeve/insulation, wire marking, and harness labeling.

• Other duties as assigned

 Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Education and/or Experience

• High school diploma or general education degree (GED)
• One to three years related experience and/or training
• Or equivalent combination of education and experience

Schedule: Mon-Fri, 8am-5pm

Global company is looking for an experienced and detail oriented Customer Experience Account Manager.

Job Summary:

Customer Experience Account Manager serves as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met. You will respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's. You will assist other customer service associates with administrative duties. You will communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc., to resolve customer issues. You will support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies. 

Essential Functions, Key Tasks, & Responsibilities:(include the following, other duties may be assigned) 

• Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
• Engages customers using acquired skills to complete and support the customer experience.
• Processes transactions such as sales orders, returns and exchanges.
• Achieves profitable growth to meet team and individual goals while enabling an excellent customer experience.
• Applies the appropriate knowledge and expertise through ongoing learning and self-development.
• Utilizes available tools to stay current on promotional initiatives and help execute profitable growth through critical business drive times.
• Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.
• Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing your contribution
• Must be able to work in a fast-paced environment with multiple competing tasks and demands.
• Strong analytical and critical thinking skills
• Must have high level of interpersonal skills and the ability to handle sensitive and confidential situations. 

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Minimum 2 years’ experience working in a customer facing service role.

Associate Degree in Business Administration or equivalent

Must possess a professional, friendly attitude and strong telephone handling skills to be able to quickly develop a rapport with internal and external customers over the phone

Excellent interpersonal, written, and oral communication skills

Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment

Schedule:  Monday-Friday, 8am-5pm

MAJOR FUNCTION

This is responsible administrative work assisting a superior in a variety of administrative matters and special projects.  An employee in a position allocated to this class performs complex and diversified duties; assists in developing, formulating, and implementing various departmental programs; and may supervise operational functions and specialized staff employees.  Work is performed under general supervision with much independence exercised by the employee. 

ESSENTIAL AND OTHER IMPORTANT JOB DUTIES 

Essential Duties

Assists in developing, installing, and maintaining management systems, forms, and procedures.  Assists in budget preparation and maintains department or division budget.  Performs major office functions such as purchasing, personnel transactions, maintaining records, and statistical data.  Assists in planning, researching, developing, and maintaining special projects or departmental programs, and handles inquiries relating to same.  May plan, direct, and/or supervise the work of a technical or clerical staff.  Maintains current information on division policies and programs, and monitors the efficiency of departmental operations.  Reviews records and reports that require action, and recommends solutions or courses of action.  Represents administrative superior in contacts with public officials, other departments, and the general public.  May develop and implement initiatives to educate and inform targeted audiences of departmental services, special programs, and consumer issues; and develops, informational/promotional materials to support the initiatives.  Performs special assignments, does research, and prepares reports.  Performs related work as required. 

Other Important Duties

May interface with Microcomputer Specialist in Information Systems Services (ISS), and coordinates departmental needs and applications with ISS.  May conduct employee evaluations or provide major input for evaluations of staff under the position’s direction.  May coordinate with the staff, audio/visual technicians, printers, etc. to carry out information/promotional initiatives.  May maintain the department’s web site.  Attends training and developmental activities as assigned.  Performs related work as required. 

DESIRABLE QUALIFICATIONS 

Knowledge, Abilities and Skills

Considerable knowledge of rules, regulations, policies, ordinances, and procedures involved in the administration of assigned functions.  Considerable knowledge of the principles of office management and clerical, statistical, and fiscal processing.  Considerable knowledge of bookkeeping, purchasing, personnel transactions, budget, and statistical analysis and reporting.  Knowledge of research techniques and the sources and availability of current information.  Knowledge of protocol regarding print and electronic media.  Ability to develop and assist in the installation of management systems, forms, and procedures.  Ability to plan, organize, and supervise the work of subordinate personnel engaged in various clerical and technical administrative functions.  Ability to carry out complex oral and written instructions and to communicate clearly and concisely, orally and in writing.  Ability to establish and maintain effective working relationships with superiors, subordinates, and the public.  Considerable skills in the use of microcomputer programs and applications used by the organization. 

Minimum Training and Experience

Possession of a bachelor’s degree in public administration, business administration or a related field and two years of staff or administrative experience; or an equivalent combination of training and experience.