Branch No: 67037-6255
5315 W. 19th Street
Panama City, FL 32401
Phone: (850) 258-6782

Available Positions

Customer Service/Call Center Rep

Atlanta GA

Base Pay: 15.00 per HOUR

Customer Service Rep 2 Remote Payrate: $15/hr Hours: M-F 8am-6pm (4 9 hour days; 1 4 hour day) Summary: The main function of a customer service...

Customer Service Rep 2

Remote

Payrate: $15/hr

Hours: M-F 8am-6pm (4 9 hour days; 1 4 hour day)

Summary:

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

 

Job Responsibilities:

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

 

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook or data entry software.

 

Education/Experience:

High school diploma or GED preferred. 2 to 4 years of customer service related experience required.

Required Skills

2+ years in customer service Medical billing experience Communication skills

 

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Medical Biller/AR

Birmingham AL

Base Pay: 17.50 per HOUR

Medical Biller/AR    Payrate: $17.50/hr Hours: M-F 8am-6pm Remote   Summary: The main function of a medical biller is to submit...

Medical Biller/AR 

 

Payrate: $17.50/hr

Hours: M-F 8am-6pm

Remote

 

Summary: The main function of a medical biller is to submit medical claims to insurance companies and payers such as Medicare and Medicaid. Responsible for the timely submission of technical or professional medical claims to insurance companies. The position may be located in physician offices, hospitals, nursing homes, or other healthcare facilities

 

.Job Responsibilities:

  • Obtain referrals and pre-authorizations as required for procedures
  • Check eligibility and benefit verification
  • Review patient bills for accuracy and completeness and obtain any missing information
  • Prepare, review, and transmit claims using billing software, including electronic and paper claim processing
  • Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid
  • Follow up on unpaid claims within standard billing cycle timeframe
  • Check each insurance payment for accuracy and compliance with contract discount
  • Call insurance companies regarding any discrepancy in payments if necessary
  • Identify and bill secondary or tertiary insurances
  • All accounts are to be reviewed for insurance or patient follow-up
  • Research and appeal denied claims
  • Answer all patient or insurance telephone inquiries pertaining to assigned accounts.
  • Set up patient payment plans and work collection accounts
  • Update billing software with rate changes
  • Updates cash spreadsheet, runs collection reports

 

Skills:

  • Knowledge of HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.
  • Use of computer systems, software, 10 key calculator
  • Effective communication abilities for phone contacts with insurance payers to resolve issues
  • Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds
  • Able to work in a team environment
  • Problem-solving skills to research and resolve discrepancies, denials, appeals, collections
  • Knowledge of accounting and bookkeeping procedures
  • Knowledge of medical terminology likely to be encountered in medical claims

 

Education/Experience: High school diploma Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration preferred 2 to 4 years of experience.

Required Skills

Experience user (2 years) performing back-end billing activities including but not limited to denials, submitting appeals, checking claim status via websites for multi-specialty providers.' Preferred experience with TMHP and Athena IDX system.

 

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Medical Billing/AR 2

Houston TX

Base Pay: 15.50 per HOUR

Medical Biller/AR 2  Payrate: $15.50 Standard Business Hours: M-F 8am-6pm Remote position   Summary: The main function of a medical b...

Medical Biller/AR 2 

Payrate: $15.50

Standard Business Hours: M-F 8am-6pm

Remote position

 

Summary: The main function of a medical biller is to submit medical claims to insurance companies and payers such as Medicare and Medicaid. Responsible for the timely submission of technical or professional medical claims to insurance companies. The position may be located in physician offices, hospitals, nursing homes, or other healthcare facilities.

 

Job Responsibilities:

  • Obtain referrals and pre-authorizations as required for procedures
  • Check eligibility and benefit verification
  • Review patient bills for accuracy and completeness and obtain any missing information
  • Prepare, review, and transmit claims using billing software, including electronic and paper claim processing
  • Knowledge of insurance guidelines, including HMO/PPO, Medicare, and state Medicaid
  • Follow up on unpaid claims within standard billing cycle timeframe
  • Check each insurance payment for accuracy and compliance with contract discount
  • Call insurance companies regarding any discrepancy in payments if necessary
  • Identify and bill secondary or tertiary insurances
  • All accounts are to be reviewed for insurance or patient follow-up
  • Research and appeal denied claims
  • Answer all patient or insurance telephone inquiries pertaining to assigned accounts.
  • Set up patient payment plans and work collection accounts
  • Update billing software with rate changes
  • Updates cash spreadsheet, runs collection reports

 

Skills:

  • Knowledge of HMO/PPO, Medicare, Medicaid, and other payer requirements and systems.
  • Use of computer systems, software, 10 key calculator
  • Effective communication abilities for phone contacts with insurance payers to resolve issues
  • Customer service skills for interacting with patients regarding medical claims and payments, including communicating with patients and family members of diverse ages and backgrounds
  • Able to work in a team environment
  • Problem-solving skills to research and resolve discrepancies, denials, appeals, collections
  • Knowledge of accounting and bookkeeping procedures
  • Knowledge of medical terminology likely to be encountered in medical claims

 

Education/Experience:

High school diploma

Knowledge of business and accounting processes usually obtained from an associate's degree, with a degree in Business Administration, Accounting, or Health Care Administration (preferred 2 to 4 years of experience.)

Required Skills

AR Followup, Insurance credit balance resolution, Texas payer knowledge; specifically, Texas Medicaid plans, familiarity with recoup processes, IDX system knowledge

 

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Customer Service/Call Center Rep

Nashville TN

Base Pay: 19.00 per HOUR

Remote position but must be close to Nashville, TN area. Payrate: $19/hr Hours: M-F 8am-5pm CST The main function of a customer service represe...

Remote position but must be close to Nashville, TN area.

Payrate: $19/hr

Hours: M-F 8am-5pm CST

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

 

Job Responsibilities:

  • Approve the resolution of customers’ service or billing complaints by authorizing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Act as escalation point for clients/customers.
  • Approve the referral of unresolved customer grievances to designated departments for further investigation.
  • Review, monitor and audit records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Obtain and examine all relevant information to assess validity of complaints and to determine possible causes.
  • Solicit sale of new or additional services or products.

 

Skills:

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Strong ability to work independently and manage one’s time.
  • Strong ability to accurately document and record customer/client information.
  • Strong leadership and mentoring skills necessary to provide support and constructive performance feedback.
  • Previous experience with computer applications, such as Microsoft Word and PowerPoint.

 

Education/Experience:

High school diploma or GED required.

8 to 10 years of customer service related experience required.

Required Skills

Minimum Requirements 

• 1+ years of work experience; Healthcare and/or Insurance billing or processing and customer service, call center preferred Critical Skills (Required):

• Proficient computer skills with Microsoft Office: Excel, Word and Outlook Additional Knowledge & Skills

• Overall, good knowledge of healthcare payments (insurance & patient responsibility).

• Good understanding of the payment process industry (ACH, EFT and Credit Cards).

• Minimal supervision needed

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Outbound Call Center Representative

Appleton WI

Base Pay: 14.50 per HOUR

Title: Outbound Call Center Representative Employment Type: Contract to hire Salary: $14.50/hr + Incentives Hours: 9:00am-5:30p...

Title: Outbound Call Center Representative

Employment Type: Contract to hire

Salary: $14.50/hr + Incentives

Hours: 9:00am-5:30pm M-F (EST)

Location: Remote - must be local to the Appleton,WI area

Start: Nov. 1

 

Responsibilities:

  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Resolve customer inquiries and complaints
  • Making outbound calls in a call center environment

?Qualifications:

  • Previous Call Center Experience (1-2 years experience preferred)
  • Previous experience in sales, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

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Outbound Call Center Representative

New Braunfels TX

Base Pay: 14.50 per HOUR

Title: Outbound Call Center Representative Employment Type: Contract to hire Salary: $14.50/hr + Incentives Hours: 9:00am-5:30p...

Title: Outbound Call Center Representative

Employment Type: Contract to hire

Salary: $14.50/hr + Incentives

Hours: 9:00am-5:30pm M-F (EST)

Location: Remote - must be local to the New Braunfels/San Antonio area

Start: Nov. 1

 

Responsibilities:

  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Resolve customer inquiries and complaints
  • Making outbound calls in a call center environment

?Qualifications:

  • Previous Call Center Experience (1-2 years experience preferred)
  • Previous experience in sales, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

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Outbound Call Center Representative

Kennesaw GA

Base Pay: 14.50 per HOUR

Title: Outbound Call Center Representative Employment Type: Contract to hire Salary: $14.50/hr + Incentives Hours: 9:00am-...

Title: Outbound Call Center Representative

Employment Type: Contract to hire

Salary: $14.50/hr + Incentives Hours: 9:00am-5:30pm M-F (EST)

Location: Remote - must be local to the Kennesaw, GA area

Start: Nov. 1

 

Responsibilities:

  • Present and sell company products and services to new and existing customers
  • Prospect and contact potential customers
  • Resolve customer inquiries and complaints
  • Making Outbound Calls in a call center environment 

?Qualifications:

  • Previous Call Center Experience (at 1-2 years experience preferred)
  • Previous experience in sales, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong negotiation skills
  • Deadline and detail-oriented

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Customer Service Representative 1 - Remote

Albany GA

Base Pay: 14.00 per HOUR

Title: Customer Service Rep 1 Type: Temporary with possibility for Conversion Pay: $14.00/hour Location: remote position (candidates should be loca...

Title: Customer Service Rep 1

Type: Temporary with possibility for Conversion

Pay: $14.00/hour

Location: remote position (candidates should be located in Eastern or Central Time Zones)

Summary

The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

 

General Duties

  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
  • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Work in a high-volume call center environment with the ability to multi-task and utilize multiple system components within a single call. Will also need strong ability to talk/type to minimize talk time.
  • Completes and processes necessary paperwork as assigned (i.e., Financial Assistance, PHI disclosures, etc.…)
  • Works collaboratively with peers and senior management
  • Completes/Resolves CRMs and/or AIFs within expected time frames

 

 

Skills Needed

  • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills.
  • Ability to work independently and manage one’s time.
  • Ability to accurately document and record customer/client information.
  • Previous experience with computer applications, such as MS Outlook, MS Excel, and MS Word (Intermediate Level)
  • - Computer/data entry skills required - System knowledge preferred - Must be proficient with computers and attentive to detail - Possess analytical and problem solving skills - Strong written and oral communication skills - Experience working with various insurance policies and procedures related to claim adjudication and payment processes; - Can utilize resources to complete tasks and orchestrate multiple activities at once to accomplish goals(talk/type while on phone with patients) - Ability to problem solve in a timely manner with efficient resolutions - Represents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team - Works well with others - Must maintain patient/client confidentiality - Employee is regularly required to sit, use hands to finger, handle, or feel objects, tools, or controls and talk or hear. Employee must occasionally lift and/or move up to 25 pounds - Cerner experience preferred

 

Education/Experience Needed

  • High school diploma or GED preferred.
  • Entry to 2 years of customer service-related experience required.
  • 2-3 years of additional schooling/related work experience; including 1 year of Physician Billing A/R Follow Up
  • Strong customer service experience

 

 

 

 

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Auditor 1 - Remote

Springfield IL

Base Pay: 21.00 per HOUR

Title: Auditor 1 Type: Temporary with possibility for Conversion Pay: minimum $21/hour Location: remote position Work Hours: full time hours in ran...

Title: Auditor 1

Type: Temporary with possibility for Conversion

Pay: minimum $21/hour

Location: remote position

Work Hours: full time hours in range of 7:00 am – 5:00 pm

 

 

General Duties

  • Supervise auditing of establishments, and determine scope of investigation required.
  • Inspect account books and accounting systems for efficiency, effectiveness, and use of accepted accounting procedures to record transactions.
  • Prepare, analyze, and verify annual reports, financial statements, and other records, using accepted accounting and statistical procedures to assess financial condition and facilitate financial planning.
  • Review data about material assets, net worth, liabilities, capital stock, surplus, income, and expenditures.
  • Examine and evaluate financial and information systems, recommending controls to ensure system reliability and data integrity.
  • Confer with company officials about financial and regulatory matters.
  • Inspect cash on hand, notes receivable and payable, negotiable securities, and canceled checks to confirm records are accurate.
  • Examine records and interview workers to ensure recording of transactions and compliance with laws and regulations.
  • Examine inventory to verify journal and ledger entries.
  • Evaluate taxpayer finances to determine tax liability, using knowledge of interest and discount rates, annuities, valuation of stocks and bonds, and amortization valuation of depletable assets.
  • Examine whether the organization's objectives are reflected in its management activities, and whether employees understand the objectives.
  • Audit payroll and personnel records to determine unemployment insurance premiums, workers' compensation coverage, liabilities, and compliance with tax laws.
  • Review taxpayer accounts, and conduct audits on-site, by correspondence, or by summoning taxpayer to office.
  • Examine records, tax returns, and related documents pertaining to settlement of decedent's estate.
  • Produce up-to-the-minute information, using internal computer systems, to allow management to base decisions on actual, not historical, data.
  • Direct activities of personnel engaged in filing, recording, compiling and transmitting financial records.
  • Conduct pre-implementation audits to determine if systems and programs under development will work as planned.

 

 

Required Skills/Knowledge

  • Strong oral and written communication skills.
  • Proficiency in Microsoft Office products (Excel, Word, Outlook).
  • Detail oriented with strong investigative skills.
  • Proficiency with time and workload management with the ability to multi-task
  • Medical Terminology
  • Knowledge of medical and pharmacy benefits
  • Knowledge of medical and pharmacy billing practices including but not limited to:
    • CPT/HCPCS Codes
    • DRG
    • Revenue Codes
    • NDC number

 

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Janitor

Panama City FL

Base Pay: 15.00/hour

Janitorial duties at industrial facility at the Port of Panama City. Duties will include cleaning the restrooms and locker rooms, taking out trash,...

Janitorial duties at industrial facility at the Port of Panama City.

Duties will include cleaning the restrooms and locker rooms, taking out trash, cleaning windows, and other general janitorial duties. Shift hours are Monday - Friday from 6:00 am to 2:00 pm daily.

Temp project length: 7 weeks

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