Branch No: 67037-6255
200 Aberdeen Loop
Lynn Haven, FL 32405
Phone: (850) 873-8346

Available Positions

Customer Service Representative

Alpharetta GA

Base Pay: 16.00 per HOUR

Title: Customer Service Representative Salary: $16.00/hr (additional pay for bilingual) Location: Currently remote but will eventual...

Title: Customer Service Representative

Salary: $16.00/hr (additional pay for bilingual)

Location: Currently remote but will eventually be back onsite in Alpharetta, GA in 2022

Hours:  All shifts available

Type of Employment:  Direct Hire/Full Time

 

Job Overview:

The Customer Service Representative (CSR) is responsible for assisting with inbound customer inquiries related to financial services and provide general customer service support on behalf of a top US financial institution. 

Servicing will occur via Bakkt or client-owned technology.  Therefore, full paid training will occur to familiarize the CSR prior to placing the CSR into a production environment.

 

Responsibilities:

  • Deliver excellent customer support through various channels i.e. voice, email, and chat
  • Facilitate new financial services
  • Service existing financial accounts 
  • Assist customers with inquiries
  • Troubleshoot issues that arise for customers
  • Monitor and service open issues through completion
  • Provide site navigation assistance to customers
  • Provide assistance to customers for general banking inquiries
  • Report issues that are surfaced by the customer, including complaints, site production issues, etc.

 

 

Requirements:

  • High School diploma or equivalent
  • A bachelor’s degree is not required, but is a plus
  • 3 years of customer service experience in a contact center and/or customer facing retail environment
  • Must be professional and articulate with strong interpersonal skills
  • Must have a pleasant phone presence and friendly personality
  • Strong computer navigation skills, such as the ability to navigate between various tools simultaneously
  • Basic proficiency with the Microsoft Office suite
  • Ability to read an interpret documents such as procedure manuals and instructions
  • Ability to diffuse escalated customers
  • Scheduling flexibility is required; there may be shift bids on a quarterly basis which may change your initial shift
  • Fluency in Spanish is not required, but is a plus!
  • Proven proficiency in Spanish and/or willingness to work an overnight shift will earn the CSR a pay differential 

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Medical Records Audit Processor

Pittsburgh PA

Base Pay: 17.00 per HOUR

Job title Medical Records Audit Processor  **increased pay rate** Length 90 day project   Job purpose The Medical Re...

Job title

Medical Records Audit Processor

 **increased pay rate**

Length

90 day project

 

Job purpose

The Medical Records Audit Processor is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter, ensuring accuracy and individual metrics are met. Verifying and analyzing data to affect the efficient and effective retrieval of charts in accordance with the core business function of Ciox Health.

 

Duties and responsibilities

  • Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.
  • Ability to work with minimum supervision responding to changing priorities and needed.
  • Meet required metrics for your role (CPH – Charts Per Hour)
  • Ability to maintain regular attendance and punctuality as scheduled.
  • Actively participate in all training that is assigned to you by your supervisor.
  • Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
  • Maintain the high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations.
  • Immediately report to team lead, supervisor, or management any security breaches, unsafe behavior witnessed or any site difficulties.
  • Ensure that deadlines are met.
  • Respond to emails and other requests for information timely.
  • Report any technical difficulties that you may experience as soon as they occur.

 

Qualifications

  • High school diploma or equivalent.
  • Demonstrated ability to work in an environment requiring high volume of repetitive tasks; ability to maintain keen attention to detail throughout entire shift.
  • Intermediate computer skills including ability to navigate in MS Windows environment (required).
  • Prior experience with EMR systems, a plus.
  • Ability to navigate between windows on computer to complete daily work.
  • Knowledge of basic medical terminology, required.
  • Prior medical records experience, a plus.
  • Ability to absorb and apply training in multiple functions; flexibility to be shifted from one function to another based on business needs.
  • Excellent organization, communication and multi-tasking skills and abilities.
  • Ability to work OT as necessary, including weekend shifts (required)

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Medical Records Audit Processor

St. Ann MO

Base Pay: 16.00 per HOUR

Job title Medical Records Audit Processor   Length 90 day project   Job purpose The Medical Records Audit Processor...

Job title

Medical Records Audit Processor

 

Length

90 day project

 

Job purpose

The Medical Records Audit Processor is responsible for processing Release of Information (ROI), specifically medical record requests in a timely and efficient matter, ensuring accuracy and individual metrics are met. Verifying and analyzing data to affect the efficient and effective retrieval of charts in accordance with the core business function of Ciox Health.

 

Duties and responsibilities

  • Navigate various provider EMR and file systems to retrieve all required elements of a medical chart for patient list.
  • Ability to work with minimum supervision responding to changing priorities and needed.
  • Meet required metrics for your role (CPH – Charts Per Hour)
  • Ability to maintain regular attendance and punctuality as scheduled.
  • Actively participate in all training that is assigned to you by your supervisor.
  • Read all documentation and follow written instructions provided to ensure compliance and accurate job completion.
  • Maintain the high standards of Confidentiality to safeguard and protect Patient’s Right and comply with all company and facilities policies and HIPPAA regulations.
  • Immediately report to team lead, supervisor, or management any security breaches, unsafe behavior witnessed or any site difficulties.
  • Ensure that deadlines are met.
  • Respond to emails and other requests for information timely.
  • Report any technical difficulties that you may experience as soon as they occur.

 

Qualifications

  • High school diploma or equivalent.
  • Demonstrated ability to work in an environment requiring high volume of repetitive tasks; ability to maintain keen attention to detail throughout entire shift.
  • Intermediate computer skills including ability to navigate in MS Windows environment (required).
  • Prior experience with EMR systems, a plus.
  • Ability to navigate between windows on computer to complete daily work.
  • Knowledge of basic medical terminology, required.
  • Prior medical records experience, a plus.
  • Ability to absorb and apply training in multiple functions; flexibility to be shifted from one function to another based on business needs.
  • Excellent organization, communication and multi-tasking skills and abilities.
  • Ability to work OT as necessary, including weekend shifts (required)

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Stockroom Clerk

Panama City FL

Base Pay: Weekly

SUMMARY Completes all aspects of stockroom duties to include; shipping, receiving, cycle counts and maintenance of all stock items.  ...

SUMMARY

Completes all aspects of stockroom duties to include; shipping, receiving, cycle counts and maintenance of all stock items.

 

KNOWLEDGE, SKILLS & ABILITIES

  1. High organizational and prioritizing skills to meet deadlines.
  2. Effective communication and interpersonal skills with high attention to detail.
  3. Ability to work in a team or group environment.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Counts and sorts incoming articles to verify receipt of items on requisition or invoices.  Examines stock to verify conformance to specifications.
  • Notifies Purchasing of adjustments of inventory counts and stock records, spoilage of or damage to stock, and refusal of shipments.
  • Marks identifying codes, figures, or letters on articles and store’s inventory in appropriate locations in bins, on floor, or on shelves accordingly.
  • Fills customer work orders from stock and distributes stock among production workers as needed.
  • Makes adjustments or repairs to articles carried in stock as needed for customer requirements and occasionally cuts stock to size, to fill order as needed.
  • Determines methods of storage, identification, and stock location, considering temperature, humidity, height and weight limits, turnover, floor loading capacities, and required space.
  • Moves or transports material or supplies to other departments.
  • Maintains inventory and other stock records according to Visual Software requirements.
  • Performs cycle counts as requested and processes RMA returns.
  • Drives a company vehicle to deliver or pickup basic inventory items.
  • Ability to work in a constant state of alertness and safe manner.
  • Reports for work on time as scheduled and ready to perform.
  • Functions in a workplace of dignity and respect for all.
  • Functions as a team member and to get along with others.
  • Honors EEO guidelines and principles.
  • Performs other similar or related duties as directed, assigned or as necessary to accomplish the department’s objectives in an effective manner.

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Janitor/Maintenance Assistant

Panama City FL

Base Pay: Weekly

SUMMARY:  Keeps office buildings and manufacturing area in clean and orderly condition using established practices and procedures. Assists wit...

SUMMARY: 

Keeps office buildings and manufacturing area in clean and orderly condition using established practices and procedures. Assists with light maintenance duties, including lawn care.

 

KNOWLEDGE, SKILLS, and ABILITIES:

  1. Knowledge of cleaning equipment, products, techniques, and Company standards.
  2. Skill in using cleaning products and equipment.
  3. Ability to understand and carry out oral and written directions.
  4. Ability to work safely in an environment containing cleaning chemicals and materials.

 

ESSENTIAL DUITES AND RESPONSIBILITIES:

7.Ability to work in a constant state of alertness and safe manner

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Customer Service Rep (Hickory, NC)

Hickory NC

Base Pay: 15.00 per HOUR

Work for a global leader in payments, financial technology, and provider of bill pay services. We are looking for individuals with strong communica...

Work for a global leader in payments, financial technology, and provider of bill pay services. We are looking for individuals with strong communicators, dependable, able to complete the training period with no absences, strong computer navigational skills, and professional in the workplace. You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. You may make outbound calls to follow up with customers on errors or questions.

Job Requirements

Basic requirements for consideration:

  • Flexible schedule requiring one weekend working day.
  • One-year customer service experience
  • Experience with internet navigation and technology.

Preferred qualifications:

  • Experience with an online bill pay service.
  • Strong work tenure with previous roles lasting a year or more.
  • One year of Call Center experience

Pre-employment background and drug test are required

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Customer Service Rep (Marietta, GA)

Marietta GA

Base Pay: 16.00 per HOUR

Work for a global leader in payments, financial technology, and provider of bill pay services. We are looking for individuals with strong communica...

Work for a global leader in payments, financial technology, and provider of bill pay services. We are looking for individuals with strong communicators, dependable, able to complete the training period with no absences, strong computer navigational skills, and professional in the workplace. You will take inbound calls from banking and merchant customers, answer questions, assist with researching and resolving issues. You may make outbound calls to follow up with customers on errors or questions.

Job Requirements

Basic requirements for consideration:

  • Flexible schedule requiring one weekend working day.
  • One-year customer service experience
  • Experience with internet navigation and technology.

Preferred qualifications:

  • Experience with an online bill pay service.
  • Strong work tenure with previous roles lasting a year or more.
  • One year of Call Center experience

Pre-employment background and drug test are required

Apply Now More Info

General Application - Open for Work

Panama City FL

Base Pay: variable

Want to submit an application with us and don't see the position you are looking for? Submit an application through this post and make sure to prov...

Want to submit an application with us and don't see the position you are looking for?

Submit an application through this post and make sure to provide your work history. We will review and reach out to you with any potential openings or opportunities. 

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Member Service Agent

Englewood CO

Base Pay: 15.00 per HOUR

America’s champion for fun, freedom and adventure. We have an excellent opportunity available for high-energy and motivated sales professiona...

America’s champion for fun, freedom and adventure. We have an excellent opportunity available for high-energy and motivated sales professionals at our Englewood, CO Call Center. 

 

Position:  Member Services Agent

Pay:  $15/hr

Location: Englewood, CO. 80112

Temp to Hire Opportunity - If hired permanently, $500 bonus and will earn commission. Most perm MS Agents will be make between $19-25 hourly!

 

Member Services Agent

MS Agent handles inbound and outbound sales calls relating to travel and RV services, club memberships and products.

MS Agent commission is driven by warm sales since they are taking incoming calls and mentioning additional services and products to Good Sam members.

Opportunity to grow with company

Work schedule: M-F 8:30am to 5:00pm for the first 3 to 4 weeks during training.  (Cannot miss any time during training)

Hours after training (3 to 4 weeks): discussed on an individual basis with the manager. Need to be available generally from 6:00am – 9:00pm MST M-Sunday

Some weekends and evenings are required but you need to have or enjoy time off during the week, this is a great way to accommodate that and make up hours in evening or weekends.  Willing to consider working around a specific schedule issue.

 

Job Duties:

  • Sell and service Good Sam multiple and varied products and services; Heavy emphasis on call center sales and up-selling.
  • Receive and respond to membership and product inquiries by listening attentively and responding with first class customer service.
  • Process and receive customer calls and solicit additional sales of various memberships, services and products.
  • Provide product knowledge to members by explaining the type of service or product offered.
  • Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates.
  • Update membership system and phone support system with required call and order information.
  • Perform other duties as assigned.

Minimum Qualifications:

  • High school diploma or equivalent; College degree or some college preferred.
  • At least one year in a professional call center setting and sales experience preferred.
  • Strong interpersonal, verbal/written communication and listening abilities required.
  • Must have effective organizational skills.
  • Basic computer knowledge and ability to learn in-house computer programs essential.

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Staff Bios

Jaime Chapman On-Site Coordinator
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Darline Davis On-Site Supervisor
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Samantha Sapp On-Site Coordinator
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