Job Opening: Member Services Specialist – 1st Shift

We’re seeking a dedicated Member Services Specialist to support our members and agents with servicing existing life and annuity policies. In this role, you will:

• Process policy loans, withdrawals, surrenders, and premium payments (including credit card and online payments)

• Respond to member and agent phone inquiries, determine next steps, and prepare required paperwork

• Run illustrations for existing policies

• Review and verify 1099 tax forms and balance withholdings

• Support our bi-weekly mortgage program

Qualifications:

• Life insurance or non-profit experience is a plus, but not required—training provided

• Strong verbal and written communication skills

• Professional, customer-focused approach

• Self-motivated with a positive attitude

• Proficiency in Microsoft Outlook, Word, and Excel; ability to learn new systems

• Ability to perform basic math calculations

Physical Requirements:

• Ability to sit for full shift

• Computer work for 8 hours

• Occasional gripping, grasping, twisting, and bending

Education: High school diploma or equivalent

Schedule: Mon–Thu 7:00am–5:00pm; Fri 7:00am–3:30pm

Training: Same schedule

Pay: $18/hour