Job Opening: Private Banking Account Representative (Japanese-Speaking Bilingual)

Position: Full-time, Private Banking Account Representative (Japanese-Speaking Bilingual)
Location: Honolulu
Industry: Banking
Schedule: Monday through Friday from 8:00 am to 5:00 pm
Pay: $20.00 – $24.00 per hour (depending on experience)
Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more

The Private Banking Account Representative is a customer-focused professional who supports an International Private Banking team in a dynamic, client-facing environment. This role provides operational, administrative, and relationship support to international and Japanese-speaking clients while assisting with account services, banking products, and referral opportunities. The ideal candidate is bilingual in Japanese and English, detail-oriented, and experienced in banking operations and customer service.

Job Duties:

• Support international private banking operations by assisting Japanese-speaking and English-speaking clients with account services, inquiries, and relationship support
• Open and maintain consumer and business accounts, process deposit products, CDs, loans, and personal lines of credit
• Prepare and process banking transactions including wire transfers, cashier’s checks, and loan documentation
• Provide professional customer service via phone, email, and in person; resolve client issues independently
• Assist with client property payment services, bill payments, and service contract setup
• Perform administrative and operational tasks to support the private banking team
• Identify referral opportunities and connect clients with wealth management and lending partners
• Support portfolio growth efforts while ensuring compliance with banking regulations and internal policies
• Collaborate with team members and provide backup support for operational and mass market functions
• Coordinate with third-party vendors on behalf of clients as needed

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Job Requirements:

• High school diploma required
• Minimum of two (2) years of banking or related financial services experience
• Proficiency in Japanese required, including the ability to read, write, and communicate in a business environment
• Strong customer service, communication, and relationship-building skills
• Ability to manage multiple priorities in a regulated, fast-paced setting
• Familiarity with consumer and business banking products preferred

Equal Opportunity Employer