Job Opening: Sales and Operations Coordinator

Position: Sales and Operations Coordinator (Permanent

Location: Leeward Oahu

Salary: $21-24 per hour (depending on experience)

We are looking for a detail-oriented and customer-focused Air Freight Sales & Operations Coordinator to support both sales and operational functions within a fast-paced logistics environment. This role plays a key part in ensuring air and general freight shipments move efficiently, compliantly, and on time from origin to destination.

The ideal candidate enjoys balancing coordination, communication, and problem-solving. You’ll work closely with customers, carriers, internal teams, and partners to deliver high-quality service while supporting business growth and operational excellence.

Job Duties:

• Coordinate end-to-end air freight shipments, including pickup, packaging, documentation, and carrier handoff

• Track shipment status before, during, and after transit; proactively communicate ETAs and delays

• Ensure accurate and compliant documentation (TSA, DOT, customs, agriculture, insurance, and payment authorizations)

• Maintain compliance with federal, state, and industry regulations

• Assist with cargo clearance through Customs, Agriculture, and related agencies

• Investigate service issues, delays, or damages and escalate findings as needed

• Support inventory management and shipment handling

• Prepare air freight quotes and support sales initiatives

• Build strong relationships with customers, carriers, and partners

• Respond to inquiries promptly and follow up proactively

• Identify opportunities to enhance or expand services based on customer needs

• Evaluate pricing, transportation costs, and operational efficiency

• Recommend improvements to workflows, routing, systems, and communication

• Support implementation of new tools, SOPs, and process improvements

Requirements:

• Minimum 2 years of experience in logistics coordination, air freight, transportation, or dispatch

• Prior sales or customer service experience within logistics or freight preferred

• Working knowledge of DOT regulations and basic air freight compliance

• Experience with TMS, WMS, or ERP systems is a plus

• Strong organizational skills with attention to detail

• Excellent communication, follow-up, and customer service skills

• Ability to manage multiple priorities in a time-sensitive environment

• Valid driver’s license and clean driving record

• Ability to obtain TSA approval and forklift certification as required

• Willingness to travel locally or regionally on an occasional basis