Job Opening: Member Services Representative

Position: Full-time, Member Services Representative
Location: Honolulu, HI
Industry: Banking
Schedule: Monday through Friday from 8:55 am to 5:25 pm
Pay: $18.00 – $20.00 per hour (depends on experience)

Candidates must be in-state to apply and be considered.

Benefits:

• Paid Parking
• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more  

The Member Service Representative will support our branch by delivering friendly, efficient, and accurate service across all member contact channels (in-person, phone, email, and online). This role focuses on building and maintaining strong member relationships, providing product and service information, and cross-selling to meet financial needs. The Member Services Representative ensures compliance with credit union policies to safeguard member accounts and assets.

Job Duties:

• Accurately process transactions, enroll new members, and maintain compliance with credit union policies, regulatory requirements, and security procedures.
• Deliver exceptional service by assisting members across multiple channels (in-person, phone, email, website), analyzing financial needs, and cross-selling products.
• Maintain cash drawer and participate in dual control functions for teller software and vault.
• Support lending functions by assisting with loan applications, funding, and DMV documentation; communicate loan decisions and resolve member disputes.
• Underwrite and make sound lending decisions within approval limits and timelines; maintain NMLS certification and assist staff with loan documentation and processes.

Job Requirements:  

• High school diploma or equivalent required
• 1+ years of experience in a financial institution and/or call center preferred.
• Strong member service focus with ability to maintain confidentiality and integrity.
• Proficient in Microsoft Outlook, Word, and Excel
• Highly organized, self-motivated, and detail-oriented with strong time management, multitasking, and problem-solving abilities.
• Able to work independently or collaboratively in a team environment
• NMLS designation a plus.

Equal Opportunity Employer