Job Opening: Administrator/Customer Service Representative (Kaimuki/Diamond Head)

Position: Full-time, Administrative Assistant
Location: Kaimuki/Diamondhead
Industry: Cemetery/Funeral
Schedule: Monday through Friday from 8am to 4:30pm
Pay: $20.00/hr.
Parking: Free, On site
Candidates must be in-state to apply and be considered.

Benefits:

• Pay Cards, Direct Deposit & Weekly Pay
• Medical/Dental/Vision/Prescription (Note: Requires 20+ hours per week to qualify).
• Free Online Skill Classes, EAP, Discounts & many more  

As an Administrator/Customer Service professional you will assist and support local families. This role involves providing compassionate and efficient service, managing administrative tasks, and ensuring smooth operations. If you’re passionate about making a meaningful difference in the community then this opportunity is for you!

Job Duties:

• Customer Support and Inquiries: Handle incoming calls and walk-in clients, providing compassionate and professional assistance with inquiries regarding burial plots, funeral services, and related arrangements.

• Record Keeping and Documentation: Maintain accurate records of all transactions, services provided, and client interactions. Ensure compliance with legal and company documentation requirements.

• Scheduling and Coordination: Schedule appointments for clients to meet with funeral directors, arrange viewings, and coordinate burial or cremation services, ensuring seamless operations.

• Billing and Payments: Process payments for services rendered, manage invoicing, and assist clients with payment plans. Address any billing inquiries or discrepancies promptly.

• Administrative Support: Assist with general office duties such as filing, data entry, inventory management of office supplies, and preparing reports for management. Provide support for funeral directors and other staff as needed.

Job Requirements:

• High School Diploma or Equivalent: A basic educational qualification is essential.
• Experience in Customer Service: Prior experience in customer service, preferably in a sensitive or service-oriented industry.
• Strong Communication Skills: Excellent verbal and written communication skills to interact compassionately and professionally with clients.
• Proficiency in Office Software: Competency in using office software such as Microsoft Office (Word, Excel, Outlook) and familiarity with office equipment.
• Organizational Skills: Strong organizational abilities to manage scheduling, record-keeping, and multitasking efficiently.
• Attention to Detail: Keen attention to detail to ensure accuracy in documentation and billing processes.
• Ability to Handle Sensitive Situations: Demonstrated ability to handle emotionally challenging situations with empathy and discretion.
• Basic Accounting Skills: Understanding of basic accounting principles to manage invoicing and payments.
• Team Player: Ability to work collaboratively with funeral directors, staff, and other team members.

Equal Opportunity Employer