Job Opening: Front Desk Manager

Position: Full-time, Front Desk Manager
Location: Downtown Honolulu
Industry: Non-profit
Schedule: Monday-Friday from 9:30 AM to 6 PM
Pay: $55,000-60,000 annually (depends on experience)
In-state candidates only

The Front Desk Manager is a customer-focused professional who oversees daily front desk and lobby operations. As the primary point of contact for members, tenants, guests, vendors, volunteers, and visitors, this role is responsible for creating a welcoming, safe, and hospitality-driven environment while supporting facility operations, tenant relations, and administrative functions.

Job Duties:

• Manage daily front desk and lobby operations.
• Welcome and assist visitors, members, tenants, and guests.
• Respond to phone, email, and in-person inquiries.
• Support facility operations, maintenance coordination, and campus readiness.
• Serve as a liaison for tenants and shared-use partners.
• Monitor lobby activity and support building safety and security awareness.
• Assist with events, meetings, and room usage coordination.
• Maintain visitor records, reports, and administrative documentation.
• Deliver exceptional customer service
• Supervise and support front desk staff, including hiring, training, scheduling, and performance management.
• Create, implement, and manage operational policies and procedures.

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Job Requirements:

• 2–3 years of experience in customer service, hospitality, front desk operations, office coordination, facilities support, or a related field.
• Experience in nonprofit, hospitality, membership, or community-focused organizations preferred.
• Strong communication, customer service, and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Ability to work independently and maintain professionalism in fast-paced environments.
• Knowledge of facility safety and security practices preferred.

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