Tyler/LIT, TX

STAFF PERFORMANCE ASSISTANT

Do you want to utilize your exceptional customer service abilities in a challenging, client-facing role?

We are seeking a motivation driven On-Site Assistant to join our Remedy team located in Tyler, TX. If you are a dynamic individual who loves working in a fast-paced environment and helping to change people’s lives, then we are the company you have been searching for!

Pay: $17.00/hr DOE 

Hours: 3:30am - 1:30pm rotating schedule

Must be able to work early mornings during the week and weekends.

 Your Opportunity

• Assist in meeting new hires for training classes at client site
• Assist in contacting candidates, confirming new hire information and training classes
• Act as a secondary point of contact for client contacts for all employee issues
• Ensures employee issues are handled appropriately and in a timely fashion
• Assist in coordinating resolution of the all workforce issues with client partners and understands risk areas for all parties
• Assist in conducting client customized new hire orientations
• Utilize company CRM to document data on associate records
• Participates in client meetings about safety and operations and documents and investigates safety incidents and executes the safety observation program
• Coaches associates on attendance policies, and assigns and ends associate assignments
• Reports directly to the Remedy On-Site Manager

Your attributes

Hands-on experience in a logistics or manufacturing environment
Experience in a customer service role responsible for client communication
Data management experience
HR experience is preferred
Familiarity with a heavy process-oriented environment
Able to multi-task, change priorities as appropriate and execute tasks in a high-pressure environment
Able to understand client goals and how they measure success
Able to work independently and with a team
Practical experience and comfort with using Microsoft Office products