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Customer Service Rep

Nicholasville, KY

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Remedy Staffing is Hiring a Customer Service Rep in Nicholasville KY! 

Pay: $16 per hour

Schedule: Mon-Fri 8am-5pm

Direct Hire

  • Open and maintain customer accounts by recording account information
  • Resolve product or service problems by clarifying the customer's complaint or issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
  • Contribute to team effort by accomplishing related results as needed
  • Manage large amounts of incoming calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/team call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
  • Resolve customer complaints via phone, email, mail or social media (as appropriate)
  • Use telephones to reach out to customers and verify service needs
  • Greet customers warmly and ascertain problem or reason for calling
  • Advise on company information
  • Answer questions about warranties
  • Suggest solutions when a product malfunctions
  • Utilize computer/phone technology to handle high call volumes
  • Work with company service manager to ensure proper customer service is being delivered
  • Close out or open call records
  • Compile reports on overall customer satisfaction
  • Read from scripts or interpret script from in-house procedures or guidelines
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