Remedy Staffing is Hiring a Customer Service Rep in Nicholasville KY!
Pay: $16 per hour
Schedule: Mon-Fri 8am-5pm
Direct Hire
- Open and maintain customer accounts by recording account information
- Resolve product or service problems by clarifying the customer's complaint or issue; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Resolve customer complaints via phone, email, mail or social media (as appropriate)
- Use telephones to reach out to customers and verify service needs
- Greet customers warmly and ascertain problem or reason for calling
- Advise on company information
- Answer questions about warranties
- Suggest solutions when a product malfunctions
- Utilize computer/phone technology to handle high call volumes
- Work with company service manager to ensure proper customer service is being delivered
- Close out or open call records
- Compile reports on overall customer satisfaction
- Read from scripts or interpret script from in-house procedures or guidelines
