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Temp Customer Service Rep

San Antonio, TX

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Remedy Staffing is currently hiring a Customer Service Rep 

Customer Service Rep Pay: $ 15.75

Customer Service Rep Schedule: Monday-Friday 8:00am-5:00pm

Customer Service Rep Responsibilities: 

  • Provides accurate information regarding program information to participants, co-workers, supervisors and the general public.

  • Promotes the best interest of the San Antonio Housing Authority (SAHA) using the tools of reasonableness, fairness and compassion with a client and employee focus.

  • Identifies and assesses client’s concern and provides assistance through detailed and clear explanation.

  • Resolves customer issues by demonstrating the ability to assist dissatisfied or frustrated callers through patience, compassion and understanding, while remaining professional and maintaining composure. 

  • Executes File Room duties including receiving files, retrieving files, updating files and maintain records. 

  • Receives and distributes incoming mail and documentation to proper personnel.

  • Demonstrates excellent customer service to all internal and external customers at all times.

  • Refers calls and e-mails to the proper personnel. 

  • Retrieves and updates information from SAHA computer systems.

  • Monitors the queue in the Assisted Housing Programs lobby and uses independent judgment to resolve waiting issues. 

  • Assists in the preparation and maintenance of data and documents on services in the call center. 

  • Performs as a team player by interacting and communicating in a cooperative and respectful manner to achieve common goals and objectives, including fostering feedback and embracing the entire teambuilding process.

  • Maintains a work area that is neat and safe, positive and productive.

  • Performs other duties as assigned. 


Job Requirements

Education and Experience:

  • High School Diploma or GED required.

  • One (1) year of inbound call center experience, or two (2) years customer service experience required.

  • Must have the ability to learn and use cloud applications such as Google Suite applications to include but not limited to: Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets and Slides.  Understanding document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud accessible applications to include but not limited to: One drive, Outlook, Word, Excel and PowerPoint or MAC or PC desktop equivalent is acceptable. 

  • Successful completion of a criminal history background check, education, and work history verification, and drug screening test.


License and Certifications: 

  • Texas Class “C” Driver’s license at the time of placement and insurable by the SAHA’s fleet and liability insurance carrier.

  • Must have the ability to earn certifications as required by assigned tasks.


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