Hiring Customer Service Reps for an International Logistics company in the Groveport area.
The CSR performs a variety of clerical, administrative, and data entry functions within the Customer Service Team. The CSR works closely with our warehouse associates, customers, customer service representatives to deliver exceptional customer service.
**Temp - to - Hire position**
Starting Pay Rate: $18 - $20 based on experience
Full Time: 8:00PM - 5:00PM
Part Time: 10:00AM- 3:00PM
Customer Service Representative Job Responsibilities:
- Ensure that all customer orders are processed timely, working with the customer to ensure accuracy, and confirm shipping instructions
- Research and resolve customer inquiries and complaints
- Perform daily review and interpretation of reports
- Process domestic customer orders received through vendor and supplier portals.
- Work with other departments to find answers to customer questions and relay information to our customers
- Answer incoming customer calls and emails in an efficient and professional manner
- Proactively identify activities that can continually improve internal processes, innovation, and efficient customer care
- Use effective follow-up techniques and maintain relationships with internal and external customers to ensure that issues have been resolved to satisfaction
- Other duties as assigned by Supervisor
- Weekly pay Direct deposit or Pay card
- Free online skill courses
- Referral bonus
- Temp to Hire opportunities
- Immediate benefit access
Members of the Military and Veterans Encouraged to Apply!
Customer Service Representative Job Requirements:
- Prior experience in a customer facing role
- Ability to use discretion and sound judgement to make decisions
- Strong organizational skills including strict attention to detail, efficiency and the ability to multi-task
- Preferred experience in a warehousing environment
- Ability to work effectively in a variety of situations and to various audiences
- Proven oral and written communications skills including the ability to customize communications to fit audiences and effectively communicate with internal and external customers