Customer Service Rep (Groveport, OH) 1st Shift

Lockbourne, OH

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Description

Hiring Customer Service Reps for an International Logistics company in the Groveport area.

The CSR performs a variety of clerical, administrative, and data entry functions within the Customer Service Team. The CSR works closely with our warehouse associates, customers, customer service representatives to deliver exceptional customer service.

**Temp - to - Hire position**

Starting Pay Rate: $18 - $20 based on experience

Full Time: 8:00PM - 5:00PM 

Part Time: 10:00AM- 3:00PM

Customer Service Representative Job Responsibilities:

  • Ensure that all customer orders are processed timely, working with the customer to ensure accuracy, and confirm shipping instructions
  • Research and resolve customer inquiries and complaints
  • Perform daily review and interpretation of reports  
  • Process domestic customer orders received through vendor and supplier portals.
  • Work with other departments to find answers to customer questions and relay information to our customers
  • Answer incoming customer calls and emails in an efficient and professional manner
  • Proactively identify activities that can continually improve internal processes, innovation, and efficient customer care
  • Use effective follow-up techniques and maintain relationships with internal and external customers to ensure that issues have been resolved to satisfaction 
  • Other duties as assigned by Supervisor

Remedy Perks:

  • Weekly pay Direct deposit or Pay card
  • Free online skill courses
  • Referral bonus
  • Temp to Hire opportunities
  • Immediate benefit access

Members of the Military and Veterans Encouraged to Apply!

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Job Requirements

Customer Service Representative Job Requirements:

  • Prior experience in a customer facing role
  • Ability to use discretion and sound judgement to make decisions 
  • Strong organizational skills including strict attention to detail, efficiency and the ability to multi-task
  • Preferred experience in a warehousing environment
  • Ability to work effectively in a variety of situations and to various audiences
  • Proven oral and written communications skills including the ability to customize communications to fit audiences and effectively communicate with internal and external customers
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