Customer Service Representative

TALLAHASSEE, FL

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Description

Temp to hire position. POTENTIAL to become a remote position 3-6 months after training is completed.

Minimum 1 year commitment to the company.

Start date for position is OCTOBER 3, 2022. Interviews will be conducted in Mid-September 2022. All testing must be completed to be considered for the position.

 

Schedule: Candidates must have open availability. Will have overtime.

Due to the roll-out of the company's new software program, all selected candidates must be able to work the day before and the day after all major 2022 holidays.

All candidates must clear the background/drug screening and skills testing.

  • Selected candidate(s) will train for 8 weeks, Monday-Friday, 9am-6pm for the position (subject to change).
  • Once training is successfully completed, the client will discuss the new available schedule.

Minimum Training and Experience

Possession of a high school diploma or an equivalent recognized certificate and four years of staff, administrative, or professional experience that includes credit and collections, billing, accounts systems, or customer service; or possession of a bachelor's degree in accounting, finance, or a related field; or an equivalent combination of training and experience.

Major Function

This is responsible clerical work in establishing service accounts requiring extensive public contact in handling specialized, difficult or problem accounts. Work is performed with considerable independence and under the general supervision of a supervisor. Work is reviewed through observation and inspection for accuracy through internal controls and by results obtained.

ESSENTIAL AND OTHER IMPORTANT JOB DUTIES

Meets the Customers interested in establishing service. Helps customers referred from subordinates due to complexity of accounts or customers seeking satisfaction at a higher level of administration. Establishes deposit requirements on major new commercial accounts. Works with superiors in gathering information and performing studies on services. Reviews present deposit requirements for adequacy. Coordinates the collection of delinquent balances, processing of return checks, and credit arrangements. Researches account balances and makes adjustments as needed. Maintains the Tracking System program. Works with superiors in locating and identifying problems or internal control deficiencies within Service Division. Demonstrates exceptional patience and skill in dealing with the public.

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