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Medical Admin

BUFFALO, NY

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Description

New Medical Admin Role Available at Local Downtown Buffalo Hospital

Temporary Role

Bus Route Accessible

Pay is  22 per hour

 

Medical Administrative Job Duties:

Acts as primary customer communications liaison for the organization using one or more technological touch-points, including CRM system, email, web, chat and phone

  • Answers requests for information from patients, caregivers and community healthcare providers
  • Maintains knowledge and provides information related to company services including cancer care, supportive services and clinical trials, also any relevant community services or resources to optimize positive experience
  • Initiates care path by working with new patient referral team according to Roswell Park guidelines; coordinates communication between patients or their caregivers and  clinical and supportive staff
  • Investigates patient inquiries or complaints and triages them to appropriate resource; conducts follow-up to ensure satisfaction; uses analytical and creative skills, multi-tasking ability and the talent to problem solve efficiently and promptly
  • Serves as primary contact for all communication with community and referring physicians; ensures physician connection occurs timely
  • Collects data and maintains patient demographics in CRM database; documents each patient or physician interaction according to guidelines
  • Maintains high level of technological competency by utilizing available tools and applications, including mobility solutions and applications
  • Serves as primary contact for patient portal questions and technology related issues; works with system analysts and other technology staff to optimize applications based on customer interaction
  • Works with various departments to provide patient feedback to guide new workflows
  • Works with administrators to ensure on call calendars are accurate and up-to-date
  • Works with department head to identify and address systemic issues that may affect patient care of satisfaction

Job Requirements

Job Requirements:

  • Associate’s degree in Education, Health, Human Services, Nursing, Communications or a related field.
  • Customer Service Experience

PREFERRED QUALIFICATIONS:

  • Bachelor’s Degree
  • Experience with medical terminology
  • Call Center Experience

 

 

 

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