Job Posting

Remedy Intelligent Staffing is currently hiring a full-time Customer Service - Mechanical Support in the Oconomowoc area. This is a direct hire opportunity with an innovative manufacturer that has great benefits and is located just outside of a major metro area. If you're looking for an opportunity to challenge your skills, grow and make an immediate impact, let's set up a time to chat!

Salary: $20-23/hr

Job Duties of the Customer Service - Mechanical Support:

• Assist customers over the phone and via email with equipment troubleshooting and diagnostics.
• Instruct customers on proper functionality by using engineered drawings as a reference.
• Collect and analyze data to improve performance.
• Address customer complaints and report equipment failures to the production teams.
• Answer calls and emails from customers in a timely and professional manner.
• Maintain a fast response rate to ensure customer issues are resolved quickly and customer satisfaction is met.

• Minimum of 3 years of experience in customer service.
• Ability to read/interpret blueprints.
• Previous experience in mechanical/technical field is helpful.
• Must be willing to learn mechanical parts and be able to troubleshoot equipment.
• Strong computer skills
• Ability to work in a fast-paced environment. 
• Ability to communicate in a clear, professional manner.