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Customer Service Represtentative

Liverpool, NY

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Description

Remedy is partnered with a growing manufacturing company in the Liverpool area offering great pay and great benefits looking for a Customer Service Representative!

Duties/Responsibilities:

  • Develops and maintains relationships with potential and customers in the gasket, insulation, tape, and adhesive fields
  • Interacts with customers via telephone, email, fax, or in person to provide support and information on products or services
  • Applies knowledge of the field and product features to match products to the needs of customers
  • Answers inquiries from clients concerning products, their uses, and the industry at large
  • Provides information, quotes, credit terms, and other bid specifications to customers
  • Facilitates the negotiation of prices, terms of sales, and/or service agreements; prepares contracts and submits orders
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns
  • Collaborates with purchasing and production departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are provided properly
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Maintains all customer and sales related filing
  • Performs other duties as assigned

Shift: 7am-5pm

If you are interested in the role please give the office a call at 315-299-6977 or apply at remedystaff.com

Job Requirements

  • Must have a high school diploma
  • Minimum of 5 years of customer service preferred
  • Must be able to sit for prolong periods of time
  • Must be able to lift up to 15 lbs
Apply Now