We asked the nation’s blue-collar workers what matters most to them. Join our webinar on May 19th to find out what they said! Click here to read more.


Customer Service Represtentative

Liverpool, NY

Apply Now


Remedy is partnered with a growing manufacturing company in the Liverpool area offering great pay and great benefits looking for a Customer Service Representative!


  • Develops and maintains relationships with potential and customers in the gasket, insulation, tape, and adhesive fields
  • Interacts with customers via telephone, email, fax, or in person to provide support and information on products or services
  • Applies knowledge of the field and product features to match products to the needs of customers
  • Answers inquiries from clients concerning products, their uses, and the industry at large
  • Provides information, quotes, credit terms, and other bid specifications to customers
  • Facilitates the negotiation of prices, terms of sales, and/or service agreements; prepares contracts and submits orders
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns
  • Collaborates with purchasing and production departments, managers, and other staff to confirm that orders are processed with accuracy and efficiency and that products are provided properly
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments
  • Maintains all customer and sales related filing
  • Performs other duties as assigned

Shift: 7am-5pm

If you are interested in the role please give the office a call at 315-299-6977 or apply at remedystaff.com

Job Requirements

  • Must have a high school diploma
  • Minimum of 5 years of customer service preferred
  • Must be able to sit for prolong periods of time
  • Must be able to lift up to 15 lbs
Apply Now