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Customer Service Specialist


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Customer Service Specialist – 1st Shift – Tonawanda, NY


Now Hiring!  Experienced Customer Service Professional with office experience!


1st Shift Hours!



This Role May Be the One for You!


Are you an experienced Customer Service Professional and looking for competitive pay, good benefits, and appreciation for a job well done?  If so, then this may be your next career move!  Remedy is looking for an experienced Customer Service Representative with office experience to join a great team with one of the area’s most sought after companies!


It’s true! Employees are 3x’s happier working for Remedy than our competitors. Apply today and find out why!


"Remedy works well with employees to find jobs that are adequate for their needs. Everyone in the office is great and any issues or concerns were handled in a timely manner.” Remedy Associate, JB


We Require Our Customers to Offer:


  • Adhere to all safety and COVID-safe requirements – your health and safety is our priority
  • Employee focused workplace


As a Remedy Customer Service Specialist, We Offer You:


  • Competitive pay
  • Weekly Pay  (Direct Deposit or ATM Debit Card available)
  • Access to health benefits and retirement plan
  • A personal recruiter to help with job searches and assistance when at work!
  • FREE ONLINE skills training





  • Associate degree or bachelor’s degree, preferred
  • Proficiency in Microsoft Excel
  • Strong and clear communication skills (verbal & written)
  • Good influencing skills with ability to build relationships across internal departments that support the data and analysis relevant for our group
  • Strong organizational skills and ability to prioritize
  • Attention to detail and problem-solving skills
  • Ability to multi-task and work in a fast-paced environment
  • Articulate and pleasant phone manner, order entry experience, and accurate typing of 30 wpm.





  • Processing and managing customer purchase orders
  • Working closely with Supply Chain team to ensure product availability
  • Communicating with customers, brokers, and field sales personnel to coordinate special requests, orders, sample request and resolve problems
  • Maintaining up-to-date pricing, promotional files, and customer item number’s
  • Assisting in routing PO’s for pick up within customer systems.
  • Daily reporting to internal and external customers
  • Performing additional job-related duties as needed


Working For Remedy


Remedy Intelligent Staffing is a nationwide professional staffing organization with over 50 years of recruiting and selection expertise to match job candidates with positions where they will succeed. As a division of Employbridge, the nation’s largest industrial staffing company with over 400 locations, finding your ideal job opportunity has never been easier. Through our extensive network of clients, we can introduce you to a variety of administrative, clerical, or light industrial opportunities. We’re dedicated to getting good people good jobs.

Apply Now