Customer Service Rep

East Syracuse, NY

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Remedy Staffing is partnered with a leading manufacturer in East Syracuse who is in need of assistance in their Service Office,

Service Office Duties:

  • Provide phone backup for the primary Service Dispatcher.
  • Input Service Call info to the computer.
  • Usage of computer and spreadsheets (Word & Excel)
  • Navigate around the system to assist customers with status etc.
  • Input data to the computer.
  • Scan Service Work Orders so they can be sent electronically to customers.
  • Interaction with other Departments – Parts, Equipment, Rentals, Shop

Job Requirements

Skills Required

  • Computer knowledge and ability to navigate    
  • Customer Service & Phone Experience
  • Needs good personality
  • Ability to meet deadlines.
  • Must be detail oriented and make minimal input errors
  • High School Diploma or Equivalent
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