Customer Experience Representative - 1st Shift,

Jefferson, WI

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Description

Interested in working 4 days per week?  Sunday - Wednesday? 

Remedy Intelligent Staffing is currently hiring for several candidates to work a 1st Shift, 8:30am - 7:00pm, for our valued client in Jefferson. Apply today to be considered for this great Temporary to Hire career opportunity! Shift: 8:30am - 7:00pm, Mid-Shift; Sunday - Wednesday

Pay: $15.00 - $17.50, Depends on experience, Bilingual Spanish is preferred

Job Duties of the Customer Experience Representative:

  • 90% - Achieves incoming call goals of standard, less complex calls
  • Queue management
  • Handle calls in a timely manner
  • Seeks out answers to questions using the material and tools available
  • Understand product knowledge
  • Escalate calls as needed 10%
  • Maintain email box, data entry and enter no charge parts

 

Job Requirements

 

  • High School Diploma or GED
  • 6 months experience in a customer service role
  • Microsoft Office Suite
  • Excellent verbal and written communication
  • Ability to type while on the phone with customer
  • Strong customer service skills
  • Excellent problem -solving skills
  • Understand and applies technical skills, methods and process to perform
  • 4 Day work week  -  Sunday - Wednesday!
Apply Now