Customer Service Rep


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Local company looking for a great professional to grow with the company! This would be a direct hire.

Monday-Friday, 8am-5pm

Job Duties:

  •       Be knowledgeable of and responsible for the current policies and procedures that apply to this position.
  •       Communicate by telephone and fax with referral sources, patients and other staff members. Communicate thoroughly, effectively and respectfully. Take complete and accurate orders for products and services.
  •       Establish and maintain patient files with complete patient information.
  •       Process all appropriate paperwork for sales reps and billing department in a timely manner.
  •       Help answer questions for patients, referral sources and fellow employees.
  •       Develop and maintain working knowledge of home equipment, insurance guidelines, eligibility and reimbursement for patients.
  •       Processes payments, if any, and forward cash payments timely to appropriate billing office.
  •       Responsible for setting up, discontinuing and cleaning patient equipment as needed.
  •       Assists in Accounts Receivable Management. Collect copays and deductibles at time of setup, utilizing auto-pay procedure for all future monies due from patients.
  •       Maintain appropriate office supply inventory.
  • Support Branch Manager, Equipment Technicians, Clinicians and Salespersons as needed.
  •       Cover call as needed.
  •       Comply with all federal, state and local regulations.  Assist company in meeting its growth and financial goals.  Other duties as assigned.
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