Remedy Staffing is currently seeking a Tier 2 Help Desk Technician in Virginia Beach, VA for IMMEDIATE HIRE.
Pay: $45K-$55K DOE
Hours: 1st Shift, Full-time
Tier 2 Help Desk Technician Responsibilities Include:
- o Ensure professional, timely and polite support to all our clients
o Have in depth knowledge of our tools and ticketing procedures
o Follow standard help desk protocols, procedures and guidelines as provided
o Identify, troubleshoot and resolve a wide range of computer & network related problems
o Basic understanding of client Line of Business (LOB) applications and associated third party vendors
o Stay current with system information, changes and information technology updates
o Be professional, courteous, and helpful to co-workers and embrace diversity
o Onsite work at customer site, when required.
o Any other special projects or tasks assigned
• Ticket Management and Resolution
o First contact with client on a new ticket is made via phone.
o Resolve on average 10-12 tickets per day
o Ensure ticket statuses are maintained correctly based on training provided
o Ensure accurate time worked is reported on each ticket
o Ensure all troubleshooting efforts, conversations with clients, vendors, and co-workers are properly recorded on the ticket
- Medical, Dental, Vision & Disability
- Free Online Skill Building Training
- Weekly Pay
APPLY TODAY for IMMEDIATE CONSIDERATION for our Tier 2 Help Desk Tech position!
Members of the Military and Veterans Encouraged to Apply!