Support Desk Engineer

Virginia Beach, VA

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Description

Remedy Staffing is currently seeking a Tier 2 Help Desk Technician in Virginia Beach, VA for IMMEDIATE HIRE.

Pay: $45K-$55K DOE

Hours: 1st Shift, Full-time

 

Tier 2 Help Desk Technician Responsibilities Include:

  • o Ensure professional, timely and polite support to all our clients
    o Have in depth knowledge of our tools and ticketing procedures
    o Follow standard help desk protocols, procedures and guidelines as provided
    o Identify, troubleshoot and resolve a wide range of computer & network related problems
    o Basic understanding of client Line of Business (LOB) applications and associated third party vendors
    o Stay current with system information, changes and information technology updates
    o Be professional, courteous, and helpful to co-workers and embrace diversity
    o Onsite work at customer site, when required.
    o Any other special projects or tasks assigned
    • Ticket Management and Resolution
    o First contact with client on a new ticket is made via phone.
    o Resolve on average 10-12 tickets per day
    o Ensure ticket statuses are maintained correctly based on training provided
    o Ensure accurate time worked is reported on each ticket
    o Ensure all troubleshooting efforts, conversations with clients, vendors, and co-workers are properly recorded on the ticket

 Benefits:

  • Medical, Dental, Vision & Disability
  • Free Online Skill Building Training
  • Weekly Pay

APPLY TODAY for IMMEDIATE CONSIDERATION for our Tier 2 Help Desk Tech position! 

Members of the Military and Veterans Encouraged to Apply!

Apply Now