Member Service Agent

Englewood, CO

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Description

America’s champion for fun, freedom and adventure. We have an excellent opportunity available for high-energy and motivated sales professionals at our Englewood, CO Call Center. 

 

Position:  Member Services Agent

Pay:  $15/hr

Location: Englewood, CO. 80112

Temp to Hire Opportunity - If hired permanently, $500 bonus and will earn commission. Most perm MS Agents will be make between $19-25 hourly!

 

Member Services Agent

MS Agent handles inbound and outbound sales calls relating to travel and RV services, club memberships and products.

MS Agent commission is driven by warm sales since they are taking incoming calls and mentioning additional services and products to Good Sam members.

Opportunity to grow with company

Work schedule: M-F 8:30am to 5:00pm for the first 3 to 4 weeks during training.  (Cannot miss any time during training)

Hours after training (3 to 4 weeks): discussed on an individual basis with the manager. Need to be available generally from 6:00am – 9:00pm MST M-Sunday

Some weekends and evenings are required but you need to have or enjoy time off during the week, this is a great way to accommodate that and make up hours in evening or weekends.  Willing to consider working around a specific schedule issue.

 

Job Duties:

  • Sell and service Good Sam multiple and varied products and services; Heavy emphasis on call center sales and up-selling.
  • Receive and respond to membership and product inquiries by listening attentively and responding with first class customer service.
  • Process and receive customer calls and solicit additional sales of various memberships, services and products.
  • Provide product knowledge to members by explaining the type of service or product offered.
  • Convert customer inquiries to sales through established sales techniques with an emphasis on sales conversion rates.
  • Update membership system and phone support system with required call and order information.
  • Perform other duties as assigned.

Minimum Qualifications:

  • High school diploma or equivalent; College degree or some college preferred.
  • At least one year in a professional call center setting and sales experience preferred.
  • Strong interpersonal, verbal/written communication and listening abilities required.
  • Must have effective organizational skills.
  • Basic computer knowledge and ability to learn in-house computer programs essential.
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