Distributor Support Representative - 1st Shift

Waukesha, WI

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Description

Remedy Intelligent Staffing is currently hiring for 1st Shift; Customer Distributor Support Representatives for our valued client in Waukesha. Apply today to be considered for this great Temporary to Hire career opportunities!

Shift: 1st Shift, Monday - Friday 8:00am - 5:00pm

Pay: $15.00

Job Duties of the Distributor Support Representative:

This role is a key contributor in delivering "Customers First" promise and is responsible for providing accurate information, effective communication and issuing resolution to their customers. Work daily with post-sales issues such as incorrect billing, return of product and warranty exchanges while supporting multiple distribution channels.

  • Provide excellent customer service over the phone and via email communication
  • Transact standard, less complex credit memos, return requests, no charge parts, and incorrect billing exchanges.  
  • Work cross functionally with teams to find resolution to the customer
  • Prioritize and ensure steady workflow for all assigned distribution channels

Job Requirements

 

  • High School Diploma or equivalent 6 months experience in a customer service role
  • Previous SAP or other ERP system experience is preferred
  • 50% customer service over the phone and via email communication
  • 50% Credit memos, return requests, change parts, incorrect billing exchanges.
  • Type while assisting customers on the phone
  • Word, Excel, Outlook
  • Problem Solving
  • Verbal & Written communication
  • Ability to stay calm under pressure

 

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