Remedy Staffing is seeking a Customer Support Specialist in Rochester, NY! The Customer Support Specialist ensures exceptional external partner and internal company satisfaction via timely phone, email, or partner portal support. Helps develop and execute policies and procedures applicable to quality, efficient and profitable operations and support.
- Meet or exceed partner and customer expectations with timely, informative responses through email and phone communications.
- Assist with implementation processes of systems that will streamline customer communication and generate higher productivity and revenues.
- Interact regularly with Account Management Team to ensure that department and company priorities are aligned with customer direction.
- Coordinate with Operations to ensure partner and customer care issues that require special attention (i.e. VIP Orders, Reprints due to defects, expedite requests, etc.) are given proper attention.
- Report customer issues to appropriate departments and follow up with customer when appropriate.
- Provide Account Management regular defect reports for specific partners.
- Help identify initiatives for improvement and assist the management with Ad-Hoc projects.
- Provide proactive communication to partners and customers regarding status of orders.
- Responsible for notifying customers and/or account managers regarding planned or unplanned outages.
- Be the partner and customer advocate for Vendor and Product quality assurance.
- Process customer orders returned as undeliverable.
- Proactively communicate quality concerns identified by production to the partner.
- Other duties as assigned
Apply today at www.remedystaffing.com or call 585.697.3299