Technology Consultant

Tallahassee, FL

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A Technology Consultant delivers tiered support onsite, remotely and/or via telephone for product applications, installation and use, including software application and setup; troubleshoots issues and implements corrective action for customer network systems in the Network Operations Center 

Required Technical Skills:

  • Detailed knowledge of the specifications of servers and installations (i.e., Microsoft Windows 2003, 2008, 2008 R2, 2012 and 2016);
  • Knowledge of other network operating systems desired (e.g., SCO Unix, Linux, Ubuntu, Redhat etc.);
  • Detailed knowledge of firewalls (i.e., Fortigate, SonicWALL, Cisco, NETGEAR Prosafe) and the firewall access control lists that make them work.
  • Detailed knowledge of Email systems, including Microsoft 365
  • Detailed knowledge of database technologies and SQL (e.g., be able to back up a database and SQL maintenance plans).
  • Detailed knowledge of network infrastructures, including but not limited to: IPv4 networking, routing, manageable switches, firewalls, NAS devices, iSCSI, Windows domains, SMB sharing and wireless networking;
  • Detailed knowledge of monitoring servers and network equipment, including but not limited to: remote access, SNMP, email alerting and Windows event log.
  • High level of proficiency in supporting and configuring desktop applications, including but not limited to:
  • Windows operating systems (Win7 to current
  • Mac OSX;
  • Knowledge of Linux Desktop is a plus;
  • Microsoft Office and 365 Office Aps
  • Adobe Acrobat (creator and reader);
  • QuickBooks;
  • Secure communications (e.g. encrypting emails, files and internet web sites).

Job Requirements

Minimum Educational and Experience Requirements:

  • 4 year College Degree preferred
  • Minimum of three years of technical support experience;
  • IT CompTIA A+, CompTIA Network+, Microsoft Certified Professional;
  • Microsoft Certified Systems Administrator or Microsoft Certified Technology Specialist, preferred.
  • Other Required Skills and Abilities:

    • Intermediate end user proficiency in Microsoft Office and Visio;
    • Excellent analytical and problem solving skills;
    • Must be detail-oriented with an excellent customer service orientation;
    • Excellent written and oral communication skills;
    • Ability to present ideas to customers in business-friendly and user-friendly language;
    • Extensive experience working in a team-oriented, collaborative environment;
    • Ability to develop and maintain effective working relationships at all levels within and outside of the company.
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