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Customer Service Rep

Avon, NY

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Description

Remedy Staffing is seeking a customer service representative to provides customers with exceptional customer service skills by providing product information, entering customer orders, and working in a high stress, fast paced, fluctuating environment. 

Job Duties Include:

  • Collect and enters orders via fax or email along with confirming order pricing/updates if necessary.
  • Notify customer of deliveries or update customer on delivery delays.
  • Answer/returning customer phone calls or emails throughout the day promptly, with the ability to answer product questions, respond to customer inquiries, document and research.
  • Manage time to meet daily deadlines.
  • Work with Customer Service team to stay updated on product knowledge.
  • Problem-solving and forward thinking to resolve customer inquiries or concerns.
  • Assist with ongoing projects as required. 

Apply today at www.remedystafing.com or call 585.226.6090

Job Requirements

  • Excellent attention to detail
  • Excellent verbal and written communication skills and phone etiquette, including active listening
  • Excellent time management
  • Service oriented and able to resolve customer grievances
  • Ability to easily shift duties
  • Ability to successfully multitask without compromising quality
  • Dependable and reliable, needs little direction or supervision
  • Thrives in a high-pressure environment
  • Ability to remain professional and courteous with customers at all times
  • Office environment 
  • Prolonged sitting
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