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Program Manager of Emergency Services

Syracuse, NY

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Manages processes and provides direct leadership and guidance to the SL’s and CCS’s of Emergency Shelter and Day Center, ensuring that it is operational and staffed 365 days per year with customer service at the highest level towards all clients. Operates with a broad understanding of the varied needs of the client populations. 1. Direct supervision of Emergency Services Program staff. Responsible for providing coaching and counseling to all Program staff to develop their skills in their daily responsibilities of operating an emergency shelter and day center 2. Manages and develops staff by recruiting, selecting, orienting, training, coaching and counseling and delegating authority to employees. Also implementing and coordinating training for new hires and current employees. 3. Ensures that all programs are fully staffed, by developing and maintaining a work schedule that meets the requirements of OTDA for the Emergency Shelter and Day Center. Weekend, evening, and on call hours are necessary. Education Requirements • Bachelor’s Degree in human services, health services or related field or equivalent work experience required. • Master’s Degree preferred. Previous Experience Requirements • Two years staff management/supervisory experience required. • Prior experience working with homeless, addicted and/or mentally disabled clients desired. Additional Requirements • Ability to work a flexible schedule including 2nd & 3rd shifts and weekend hours required • Cell phone/smart phone required • Flexibility to change • Passion for the mission and vision of the organization • Valid NYS Driver’s License in compliance with company driving criteria

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