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Customer Service Rep

Buffalo, NY

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Description

1st shift Customer Service Reps needed in the Amherst area!

Shift: 1st shift-ranging from M-F 9a-5:30pm. The facility is open M-TH 8am-11pm FRI: 8am-9pm and SAT: 8am-9:30pm 

Payrate: $14.40/Hr.

Desription:

  • Assist customers with their early lease terminations
  • Quote remaining payments on vehicle lease
  • Submit orders for vehicle inspections 
  • Provide customers and dealers with over mileage information
  • Assist customers who are looking to refinance their lease
  • Follow clients’ policy to aid customers during post maturity stage
  • Perform other duties as assigned 

Job Requirements

Qualifications:

  • High school diploma or GED
  • Minimum one year experience in a high-volume call center
  • Demonstrated ability to take independent initiative
  • Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
  • Strong customer/client focus with the ability to resolve issues with a positive outcome
  • Comfort working in a fast-paced, high-volume office setting with great attention to detail
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