COVID-19 Updates and Resources Click here to read more.

close

Customer Service Rep Work Remotely

Spartanburg, SC

Apply Now

Description

Remedy Intelligent Staffing is looking for a Customer Service Representative in the Spartanburg, SC area for IMMEDIATE HIRE!

Pay: $14.66 to $21.00/hr

Hours: 8:00am to 5:00pm, Monday thru Friday

 

Customer Service Representative Responsibilities:

 

  • Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
  • Thoroughly and efficiently gather customer information, access and fulfill customer request
  • Educate the customer where applicable to create more self-sufficient clients--document interactions through contact tracking.
  • Provide quality service and support in a variety of areas including, but not limited to: billing, placing print orders, and system troubleshooting.
  • Troubleshoot customer issues over the phone.
  • Use automated information systems to analyze the customer’s situation.
  • Maintain a balance between company policy and customer benefit in decision making.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
  • Responsible for compiling and generating reports as they relate to customer service surveys.
  • Other duties or projects as assigned.
  • Attract potential customers by answering product and service questions; providing information about other products and services.
  • Coordinate Field Service activities (including scheduling, invoicing, documentation)
  • Open and maintain customer accounts by recording account information
  • Enter and update customer orders using the ERP system.
  • Resolve product or service customer complaints by obtaining detailed information to determine the cause of the problem; selecting and explaining the best solution towards resolution; expediting correction or adjustment; following up to ensure resolution has been completed.
  • Maintain financial accounts by processing customer adjustments.
  • Contribute to team effort by accomplishing related results as needed.

 

Qualifications & Job Requirements: 

  • High School Diploma
  • 3 years’ relevant experience in a manufacturing environment
  • Experience with technical products and working with cross functional teams
  • Experience in ERP systems
  • Computer experience with Emphasis in MS Office – Excel, Outlook, Word
  • Excellent demonstrated verbal and written communication skills
  • Excellent demonstrated analytical, critical thinking, and strategic skills
  • Exhibited strong interpersonal skills
  • Ability to perform multi-faceted projects in rapidly changing environment
  • Resourceful and well organized
  • Results oriented, with sound judgment

APPLY TODAY for IMMEDIATE CONDERATION for our Customer Service Representative opening! 

Apply Now