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Customer Service Specialists

Amherst, NY

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Description

 

Customer Service Specialists/ Amherst, NY  

 

Remedy is partnered with a growing Amherst, NY Financial Services Company to identify Customer Service Specialists with high-volume call center experience   assist with inbound and outbound calls and guide customers through the automotive lease-end process.

 

Responsibilities:

  • Assisting customers with their early lease terminations
  • Quoting remaining payments on vehicle lease
  • Submitting orders for vehicle inspections
  • Providing customers and dealers with over mileage information
  • Assisting customers who are looking to refinance their lease
  • Following clients’ policy to aid customers during post maturity stage
  • Performing additional duties as needed

 

Qualifications:

  • High school diploma or GED
  • Minimum one year experience in a high-volume call center
  • Demonstrated ability to take independent initiative
  • Intermediate proficiency with Windows based software programs (i.e. MSWord, Excel)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management
  • Strong customer/client focus with the ability to resolve issues with a positive outcome
  • Comfort working in a fast-paced, high-volume office setting with great attention to detail
  • Ability to work a 40 hour work week between the hours of 8:00am-11:00pm Monday-Thursday; 8:00am-9:00pm Fridays; and 8:30am-9:30pm Saturdays

 

Great opportunity for an experienced Customer Service Professional with a growing Amherst Company! Apply today!

 

 We welcome Veterans and active military members to apply!

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