Bilingual Customer Service Specialist in Lexington KY!
$13.50 per hour, Monday-Friday 7:45am-4:30pm
Temp to hire
- Must be able to speak and write fluently in English and Spanish.
- Responsible for creating a positive patient/caller experience by responding to calls in an accurate, friendly, and professional manner.
- Must be able to utilize all policies, procedures, and resources to answer questions and direct callers appropriately to resolve their concerns.
- Demonstrate empathy and the ability to listen to caller’s concerns and questions and communicate to callers in a clear and knowledgeable manner.
- Answers questions and/or appropriately routes requests for assistance to provide patient-focused service.
- Schedule appointments for multiple providers/clinics.