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Customer Service Rep

Lexington, KY

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Description

Bilingual Customer Service Specialist in Lexington KY!

$13.50 per hour, Monday-Friday 7:45am-4:30pm

Temp to hire

  • Must be able to speak and write fluently in English and Spanish.
  • Responsible for creating a positive patient/caller experience by responding to calls in an accurate, friendly, and professional manner.
  • Must be able to utilize all policies, procedures, and resources to answer questions and direct callers appropriately to resolve their concerns. 
  • Demonstrate empathy and the ability to listen to caller’s concerns and questions and communicate to callers in a clear and knowledgeable manner. 
  • Answers questions and/or appropriately routes requests for assistance to provide patient-focused service.
  • Schedule appointments for multiple providers/clinics.
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