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Support Service Specialist II

Henrietta, NY

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Description

High tech instrumentation company is looking for a highy skilled Service Technician! 

 

POSITION PURPOSE:

The Service Support Technician II will perform in-house servicing, repair and/or installation of company products.

 

POSITION DUTIES/ESSENTIAL FUNCTIONS: 

 

  • Using established procedures, diagnose, test,  troubleshoot and repair mechanical, hardware, software and systems failures at a modular level
  • Determine most cost effective repair/resolution to minimize customer downtime.
  • Preparation of a detailed and properly formatted technical description and analysis of the unit’s failures.
  • Preparation of a list of necessary replacement parts that are required to complete the repair and/or upgrades using Service Bulletins as required.
  • Performing part searches in Omnify for valid part numbers.
  • Preparation of a written detailed description of necessary repairs for assemblers.
  • Preparation of a repair cost including Service Bulletins and Accessories.
  • Oracle updates; Evaluation, Repair instruction, Parts List, Quality data and other.
  • Produce a final test record or any other records as required.
  • Inspect and/or perform assembly work for repairs when necessary
  • Use mechanical and electrical sheet metal hand and power tools when required.
  • Train other Technicians
  • Prepare reports for analysis of product failure trends and serviceability issues.
  • Other projects, tasks and jobs as assigned.

Job Requirements

SKILL REQUIREMENTS: 

  • Associates degree or equivalent experience.
  • 3 – 5 years of related experience.
  • Must be able to manage multiple tasks and priorities.
  • Ability to work with hand tools.
  • Familiarity with SPC/defect charting and problem solving techniques preferred.
  • Excellent written and verbal communication skills.
  • Possess MS Office and computer skills.
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