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Customer Service Representative

Appleton, WI

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Remedy Intelligent Staffing is currently hiring for Customer Service Representative position for our valued client in Neenah, WI. Apply today to be considered for a great Temporary-To-Hire opportunity with a company that has relaxed work environment and a unique product!

Shift: 7:00am to 3:30pm OR 9:30am to 6:00pm, Mon - Fri (will always be on the same shift)

Pay: $13-15/hr (based on experience)

Job Duties: 

-        Answer incoming calls and emails for customers regarding questions with their orders or resolve problems in a professional manner. 

-        Provide accurate information to customers pertaining to their orders (pricing, shipping status, delivery dates, etc.).

-        Resolve any customer concerns or issues using standard operating procedures and providing exceptional customer service with first call resolution.

-        Successfully utilize cross sell and up sell techniques. 

-        Calculate pricing and shipping charges. 

-        Understand/follow client processes, procedures, and acquire product knowledge in order to successfully educate customers.

Job Requirements

-        Minimum of 6 months of experience in Customer Service or related experience.

-        Strong communication skills to respond to situations in a prompt and professional manner.

-        Good listening and problem resolution skills.

-        Carry out certain instructions in written or oral form. 

-        Must be very comfortable working on computer software such as Microsoft Word and Excel.   

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