Inbound calls and resolved tickets per day. Provides information by phone about E Commerce products, ordering or navigation of the company website to members. Taking in orders and processing credit card payments.
Transfers calls or forwards emails to Business Delivery, Membership, Executive Services, or other appropriate department, when needed. Strives to provide First Call resolution for members’ questions and concerns by communicating with vendors, delivery agents or buyers. Makes outgoing calls when needed to clarify issues from email interactions while maintaining the required Real Time Adherence Standards of 90%.
Must be flexible with your schedule and have own reliable transportation.
Must have a min of 1 year experience in a call center environment
Education/Training: HS Diploma or GED preferred. Licenses/Certifications:
Customer experience preferred. Knowledge/Skills: Must demonstrate professional writing and verbal skills. Must achieve 30wpm on typing test. Familiarity with email and internet.