COVID-19 Updates and Resources Click here to read more.

close

Administrative Assistant

Columbus, OH

Apply Now

Description

CUSTOMER SERVICE COORDINATOR needed for a manufacturer in North Columbus.

This is a short term assignment beginning the end of April and lasting until the end of August. 

The Customer Service Coordinator is responsible for customer support, order coordination, and order fulfillment logistics for international and domestic marketing organizations and a small group of international distributors throughout the world.

SHIFT: Monday - Friday, 7AM to 3:30PM

 

ESSENTIAL DUTIES/RESPONSIBILITIES:

ORDER ENTRY

• As required, communicate with regional account manager(s) and/or the customer to verify that the equipment ordered meets the customer's requirements and that the purchase order lists complete instructions with the correct price and model number(s).

• Review all purchase orders and related documents to verify the orders are in compliance with internal and external (export) regulations.

• Request "Bill To" numbers from the credit department for any new customers.

• Schedule orders for shipment per required lead times and the customer's requested delivery date.

• Process orders manually in the BaaN and OEM (Order Entry Management) System or review and release the orders through the EDI process in BaaN and OEM.

• Process manual shippers for emergency orders.

• Process order changes as required.

• Reschedule orders that are released from "hold" and notify customer of rescheduled ship dates.

• Maintain all order entry files; both open and closed.

• Request product maintenance through the CIMF (Corporate Item Master File) process.

• Work closely with the Material Analysts for any overrides and error corrections in the filter system.

EXPEDITING

• As required, communicate with manufacturing plants and shipping departments to facilitate orders shipping on schedule.

• Notify customers of any order changes or shipping delays.

• Coordinate order consolidations between facilities.

ORDER DOCUMENTATION AND SHIPPING

• Prepare the commercial invoice/pack list per customer's requirements and in compliance with corporate policy and U.S. export regulations, to include export and Canada.

• Correctly classify the product being exported per the Harmonized Classification S

Job Requirements

Job Requirements:

  • Associates or Bachelor of Science degree in Business or related field is required
  • The ability to communicate in English as a primary language of conducting business is required and a second language (e.g. Spanish) would be preferred.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community
  • Ability to write and prepare detailed information for individual and mass distributions that conforms to prescribed style and format
  • Ability to apply concepts such as fractions, percentages, ratios, proportions, and basic statistics
  • Ability to interpret a variety of technical instructions furnished in written, oral, diagram, or schedule form
  • Prior experience in Administration, Customer Service, Order Coordination and Export Logistics preferred 
  • Proficiency with or ability to learn Oracle, BAAN, 4th Shift, SAP, and SPEX
  • Excellent knowledge of MS Office and Excel
  • Strong communication skills
Apply Now