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Customer Service/Inside Sales


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Customer service and inside sales for a Carbon and Graphite Manufacturer!

You will be on the front lines of the clients' order experience. Those who enjoy expalining products and services, and helping fulfill customer orders should definitely apply!


Essential Functions:

  1. Comply with Standards of Operations
  2. Demonstrate the Quality Statement
  3. Regularly Multi-task to effectively service demanding customers in a fast-paced environment
  4. Follow Work Instructions
  5. Process Requests for Quotations from Customers
  6. Process Purchase Orders from Customers
  7. Provide Customers with status updates on jobs
  8. Communicate – both verbally and via e-mail - with customers
  9. Communicate cooperatively and effectively with co-workers and supervisors
  10. Effectively utilize an ERP System to perform daily tasks
  11. Effectively utilize Microsoft Office to perform daily tasks
  12. Analyze manufacturing costs to determine profitability  
  13. Gain understanding of the markets / applications serviced by the company

Job Requirements


  1. High level of accuracy
  2. Dedicated to a strong work ethic
  3. Strong written and verbal communication skills
  4. Efficient time management skills
  5. Excellent organizational skills
  6. Dependable and reliable
  7. Self-motivated
  8. Eager to learn
  9. Professional attitude and appearance 
  10. Proficient in research and planning

Education:  Associate Degree Required / Bachelor’s Degree preferred


Experience:  3 + years in customer service related position

                     Proficiency in Microsoft Office; Experience with an ERP system preferred

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