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Technical Services Lead

North of Madison, WI

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Would you prefer to use your management skills for a worthwhile cause?  Remedy Intelligent Staffing is hiring an experienced 1st shift Technical Service Lead for an agricultural laboratory located north of Madison, WI.  Apply now to be considered for this excellent Direct Hire career opportunity that services customers worldwide!  #RemedyWiJobs

Shift:  1st; 8:00am - 5:00pm, Monday - Friday

Pay:  $70,000 - 85,000/yr, Based on experience

Job Duties of the Technical Service Lead:

  • Lead, coordinate, and perform all maintenance support activities for all sites
  • Lead up to 5 RCAs for instrumentation, bioprocessing, and production level troubleshooting events
  • Manage teams providing distance support for field locations
  • Maintain the maintenance database
  • Travel to customer sites to support existing maintenance projects
  • Promote customer satisfaction through problem solving, clear and effective communications, professional appearance, and efficient repair and maintenance activities
  • Track all service activities utilizing CMMS system in accordance with service policies and procedures
  • Provide technical support and be the bridge to R&D engineering

Job Requirements

  • Requires 5 years of experience in a supervisory or managerial capacity, managing customer facing projects
  • Must have a thorough understanding of maintenance processes; predictive, preventative, and reliability
  • CMRP or similar certification is preferred
  • Requires strong interpersonal, written, and oral communication skills, and the ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Must be able to stand, sit, reach and stoop, and lift to 40 lbs
  • Requires a bachelor’s degree or equivalent experience, with a degree in engineering discipline strongly being preferred
  • Must be willing to travel 25% of the time
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