Important 2019 W-2 Information Click here to read more.

close

Customer Service Representative

AMHERST, NY

Apply Now

Description

Remedy Staffing is partnered with an innovative Dental Company located in Amherst in search of an experienced Customer Service Representative!

Your Responsibilities:

  • Answer incoming telephone calls, transferring calls when necessary
  • Provide customer needs determination and assist customers with their orders
  • Render on the phone education to clients in the use of product related systems as related to the IFU’s
  • Identify and correct or advise clients with product usage and offer technical resolution via E-mail and phone
  • Prepare and enter customer orders. Coordinate literature requests when necessary
  • Provide support to Territory Sales Managers by responding to product and/or literature requests
  • Issue RMA’s for dealer returns
  • Provide customer assistance in tracking packages, locating or replacing orders

Job Requirements:

  • Must have business to business customer service experience, not in a call center environment
  • Proficient with MS Word and Excel
  •  Previous customer service experience required Experience in a product-related environment preferred

Shift: Monday-Friday 10:15AM-7:00PM

Pay: $16.00 per hour to start and $17.00 per hour after hire 

APPLY NOW for immediate consideration!

Apply Now