Technical Support / Customer Service

Omaha, NE

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Description

Technical startup based in Omaha is looking to grow their Support Team in a great temp to hire opportunity! This position will assist customers with technical/software support while ensuring the highest level of professionalism is met. Experience in the legal industry and technical support is a huge plus!

 

Monday – Friday | 8:00am – 5:00pm | $17 - $25/hr (depending on experience)

 

Technical Support / Customer Service Representative will be responsible for the following:

  • Learning and mastering software in order to navigate customer inquiries with ease
  • Recording videos showing how to use our software
  • Writing knowledgebase articles explaining how to use our software
  • Screen-sharing with customers and showing them how to use our software

A perfect candidate will provide:

  • A knack for all things Customer Support
  • Present above-average computer skills
  • Professional and Presentable communication and dictation skills
  • Strong oral and written communication skills

Experience working with practice management software (Clio, Practice Panther, etc) a BIG plus!

 

This temp to hire position will work in a small office on your own, moving to an option to work from home opportunity after gaining experience.

 

Apply today for immediate consideration! This opportunity will go fast!

 

Members of the Military and Veterans Welcome to Apply!

 

Remedy Intelligent Staffing is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We encourage applicants of all ages and experience, as we do not discriminate on the basis of an applicant’s age.

Job Requirements

Essential Functions:

Stand for certain periods of the day

Type or work at a keyboard most of the day

Use hands and wrists for extended periods of the day

Read a video display terminal for extended periods of time, if required

Take direction and apply at a later time

Maintain information to recall at a later time

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