Customer Service Representative

Akron, NY

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Description

Remedy Intelligent Staffing has openings in Customer Service at a large client location in Akron, NY.

Pay Rate: $13-$15 hourly, depending on experience

Shift: Monday-Friday 9:30AM-6:00PM

Customer Service Job Description:

  • Help customers select products based on the customers' needs, product specifications, and interests
  • Emphasize product features based on analyses of demand, product knowledge, capabilities and limitations
  • Respond to customers' requests for pricing, availability, and product uses and creative ideas, and samples
  • Prepare quotations according to bid specifications, with accurate configurations.
  • Coordinate order flow with production and secure best ship method to meet customer due dates
  • Follow up with customers to make sure they are satisfied with their purchases and to answer any questions or concerns
  • Determines customer service requirements by maintaining contact with customers and analyzing information and applications
  • Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes

Job Requirements

  • High School Diploma or equivalent
  • Customer Service experience
  • Microsoft Office proficient
  • Ability to train and develop product knowledge/customer base

Ideal candidates for this Customer Service Representative position would have previous experience in the customer service field, strong computer/phone skills, and the ability to work in both independent and team settings!

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