Data Entry

Pittsford, NY

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Description

Remedy Staffing is currently seeking...

 

A Data Entry admin

 

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www.remedystaff.com

585-254-6230

 

Description:

 

  • The Administrator is responsible for entering program document data from various source documents into a computer system
  • Capture callers intent on where callers should be routed to
  • Interpret, select, or code items based upon analysis of callers intent
  • Monitor own call volume to determine correct scheduling
  • Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call
  • Perform queries within computer programs or online services/search tools to translate and enter correct information on callers behalf
  • Maintain up to date knowledge of trained client applications
  • Maintain acceptable work quality in accordance to department policies
  • Escalate potential inconsistencies or issues based upon minimal caller information
  • Enter appropriate data into computer programs
  • Produce and maintain data reports and alert management of inconsistencies
  • Verify data entries for accuracy and completeness
  • Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position

Job Requirements

Must Have:

  • The ability to work independently
  • Ability to stay focused and complete daily goals
  • Ability to multitask
  • Previous Data Entry experience
  • Previous Customer Service experience

 

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